There’s a hidden tax on your business. You pay it every day. You pay it in lost minutes when a battery dies. You pay it in stalled projects when a radio goes down. You pay it in safety risks when a call for help is lost in static. This is the hidden tax of legacy technology. A tax on your productivity. A tax on your budget. A tax on your people. The industry that sold you these tools is counting on you to keep paying it. So, to the industry, to Big Radio, we say, enough already. It’s time for a revolution. And the revolution has one word: Uptime. You see, we believe the tool should honor the work. That’s our line in the sand. So we built a new model. Not a warranty, but a shield. A shield against the fine print. A shield against battery failure. A shield against the business model that profits from your problems. This is our promise: our job is to keep you operational. Period. A promise that a dead battery is our problem, not your fault. A promise that if a device breaks, another is on its way. A promise that your team is always connected and your budget is predictable. So stop accepting a model that leaves you exposed. Stop accepting excuses. Stop budgeting for failure. And stop paying the hidden tax of downtime. Join the Uptime Revolution. Your work deserves more than a compromise. It deserves a shield.

Today, we’re introducing the Relay Fleet Shield Program, our radical new approach to ending the era of disposable frontline tech for good. It’s not a warranty. It’s an entirely new way of managing your hardware that eliminates downtime, kills budget surprises, and treats you like a partner, not a sales target.

The Vicious Cycle of Bad Tech

If that daily device struggle feels all too real, you’re not alone. We recently surveyed hundreds of frontline managers and workers, and the results confirmed what we suspected: legacy communication tools are a hidden tax on your morale, your time, and your bottom line.

• A Daily Disruption: More than a third of frontline teams have a communication device fail every single day. The top culprits? Dead batteries and physical damage.
• The Financial Drain: All that troubleshooting adds up. One in four organizations loses more than an entire day of productivity every month just dealing with broken tech, contributing to those six-figure annual losses.
• Innovation, Interrupted: Nearly half (48.2%) of all companies have been forced to delay or cancel important projects, like new safety protocols, because their communication hardware just wasn’t reliable enough to support them.

As our President, Jim Mulcahy, says, “For too long, the industry has accepted a broken model: buy an expensive, single-purpose device, watch it fail, and then pay again. That cycle of operational disruption and budget surprises ends now.”

Our Unbreakable Guarantees

Fleet Shield transforms your hardware from a headache into a reliable, always-on foundation for your team’s success. It’s all backed by our four unbreakable guarantees.

1. A New Device Before You Ship the Old One. Downtime is now a thing of the past. We intelligently monitor the health of your devices. If one is about to fail for any covered reason (including the industry’s #1 issue, a worn-out battery), we ship a replacement for next-day delivery before you even send the old one back.

2. A Full Fleet Refresh for Just $75 Per Device. Tired of watching your fleet get worn down by wear and tear? When you renew your service plan, you can replace every single device with a new, same-generation model for only $75 each. Keep your team operating at peak performance, always.

3. An Upgrade Path to the Latest Tech. Technology moves fast. Your team should too. Our Fleet Shield Upgrade Guarantee gives you the right to upgrade your entire fleet to the newest Relay models at 50% off MSRP. It’s a clear, cost-effective path to the future.

4. Accidents Happen. You Shouldn’t Be Punished for Them. Dropped it? Lost it? No problem. We replace lost or broken devices for a 50% discount. We’re your partner, which means we don’t profit from the realities of a tough job.

“Industrial companies are racing toward AI and automation, but they’re still handing out disconnected radios that are a technological dead end. This data is a wake-up call: legacy communication tools are a hidden tax on productivity and a drain on morale.”

– Chris Chuang, CEO of Relay

From Firefighting to Future-Proofing: A New Reality for Your Team

So, what do these guarantees actually mean for you, your team, and your business? It means shifting from a reactive state of constant firefighting to a proactive state of operational excellence.

• For Managers: Budget Predictability and Peace of Mind. Imagine turning budget chaos into clockwork predictability. Fleet Shield converts a volatile capital expense into a stable, managed service. This frees up your resources, and your mental energy, to focus on strategic initiatives that move the business forward, not just keep the lights on.
• For Frontline Staff: Tools They Can Trust. When you give your team reliable tools, you’re sending a clear message: you value them and the work they do. Fleet Shield removes a major daily frustration, allowing employees to focus on their jobs with the confidence that their equipment will work when they need it most. Our research shows this matters, with 43% of workers saying they’d be less likely to quit if guaranteed access to modern, automatically upgraded devices.
• For Your Business: Unlocking True Innovation. A reliable hardware foundation is the launchpad for digital transformation. With operational certainty, you can finally implement those data-driven workflows, new safety protocols, and efficiency projects that were impossible with yesterday’s technology.

Building the Future of Frontline Work, Together

Your team is the engine of your business, and they deserve tools that empower them, not hold them back. Fleet Shield is more than a program; it’s our commitment to providing the operational certainty you need to build a safer, more productive, and more connected frontline.

By moving past the broken hardware model, you can finally focus on what matters most: leading your team and driving your business forward.

Ready to leave the cycle behind? Discover how Fleet Shield can become the foundation for your team’s success at relaypro.com/fleet-shield.

The post The ‘Buy, Break, Replace’ Cycle is Officially Broken. Introducing Fleet Shield appeared first on Relay.

This recognition is a huge milestone for Chris Chuang, who has led Relay with bold vision, relentless determination, and a deep belief in building technology that transforms frontline communication. Under his leadership, Relay has reimagined what’s possible for teams working in loud, complex, and fast-paced environments—making their work safer, more efficient, and more connected.

What Is Entrepreneur Of The Year?

As the world’s most prestigious business award for entrepreneurs, now in its 40th year, Entrepreneur Of The Year® is at the forefront of identifying game-changing business leaders. The award has honored the inspirational leadership of entrepreneurs such as Sheila Mikhail of AskBio; Jason McGowan of Crumbl Cookies; Jodi Berg of Vitamix; and Kendra Scott of Kendra Scott LLC.

This year’s Southeast winners represent the best of innovation, leadership, and impact, and we’re honored to be in the mix.

Why It Matters to Relay and Our Partners

This recognition reflects not only the success of our founder, but also the strength of the team and the mission behind Relay. We’ve taken big swings to solve communication gaps for frontline industries, and this award acknowledges just how far we’ve come. It sends a strong message to our partners: you’re working with a company that’s growing, resilient, and recognized for bold leadership.

We’re also grateful for our customers and investors who have supported our mission from the beginning. Your belief fuels our momentum.

What’s Next?

This is just one stop on our growth path. From raising $35M in Series B funding last year, to launching our award-winning TeamTranslate™ feature and earning a spot on the Inc. 5000 list, we’re just getting started.

Let’s go, Chris!

The post Relay CEO Named Winner of Entrepreneur Of The Year® 2025 Southeast Award appeared first on Relay.

Engineering Excellence in a Compact Design

RelayM is an engineering marvel. We challenged ourselves to deliver the core performance and functionality of RelayX in a dramatically streamlined package – optimized for the unique demands of hospitality environments. While RelayM is compact, it still integrates critical communication, panic, and location awareness into a single, simplified device. Building on the success of Relay+, RelayM offers an evolved design that enhances usability and effectiveness in day-to-day hospitality operations. A new integrated screen provides instant visibility into channel, connectivity, and battery status.

RelayM’s size is particularly helpful for housekeepers and mobile staff, as the portable device can easily be clipped to a shirt or worn on a lanyard. This ensures more consistent use and employee protection, all in one holistic tool that addresses both safety and communication needs. RelayM boasts all the capabilities of our previous generation models and more. This includes the TeamTranslate™ feature that has helped escalate our adoption among more than 4,000 hotels, resorts and casinos nationwide and over a million locations tracked. 

A Market Leading Approach to Connectivity 

RelayM — like RelayX — maintains three active connections simultaneously at all times, including WiFi 6E plus 5G dual cellular connections. To ensure the strongest and most reliable connectivity, it monitors the signal of each network 50 times per second to automatically select the strongest network. It has a backup for the backup, and virtually eliminates communication dead spots. This approach is critical for safety and consistent communication, especially in large, sprawling hospitality environments. 

“There were a number of dead zones in the hotel, where we would lose signal… areas that in the past, our communication would drop. With the redundancy of Relay, we no longer have dead zones.” 

– David Palumbo, General Manager of Raleigh Marriott City Center

TeamTranslate: AI-Powered Communication

Central to RelayM’s value is our award-winning TeamTranslate™ feature, recently recognized on Fast Company’s 2025 World Changing Ideas list. This AI-powered live translation supports more than 30 languages, enabling instant voice translation with the push of a button without separate apps or devices.

“As the General Manager, knowing that the device translates automatically to a person’s primary language is extremely comforting, especially if it’s an emergency situation.”

– David Palumbo, General Manager of Raleigh Marriott City Center

For hospitality’s diverse workforce, TeamTranslate creates safer, more productive, and inclusive environments by eliminating language barriers and ensuring every team member can participate confidently.

Performance That Doesn’t Compromise

Other RelayM features include: 

All-Shift Battery Life: Thanks to the new, larger 1780 mAh battery, with 32% more capacity and 25% longer talk time than before, RelayM can cover even the longest shifts, now with 10-16 hours of usage on a single charge. “The battery life has been excellent, we’ve never had to recharge a Relay device during a shift,” shared Palumbo.

Crystal Clear Audio: Features the same high-quality 2-watt speaker as RelayX, providing 50% improved perceived loudness than our previous model. And RelayM’s new and improved advanced noise cancellation ensures crystal clear communication even in the most challenging hospitality environments—whether it’s over noisy vacuum cleaners, in bustling lobbies or restaurants, or on loud city streets.

Military-Grade Durability: Built to MIL-SPEC 810H standards with IP66 and IP68 ratings. Waterproof, dustproof, and able to withstand 5-foot drops onto concrete.

Setting New Industry Standards

RelayM showcases our commitment to continuous innovation and setting new industry standards. By combining cutting-edge engineering with cloud technology and AI-powered features like TeamTranslate, we’re driving the evolution of frontline communication technology.

The post Introducing RelayM: Disrupting Traditional Hospitality Communications appeared first on Relay.

How TeamTranslate is Helping Frontline Teams Communicate Better

Clear communication is essential for today’s diverse frontline teams, where safety and efficiency are top priorities. Relay’s TeamTranslate™ feature is designed to eliminate language barriers, fostering safer, more productive, and inclusive work environments. 

Integrated directly into Relay devices—no need for separate apps or standalone translators—TeamTranslate provides instant voice translation, even across long distances. With the simple push of a button, team members can speak in their preferred language, and others will hear the message translated into their own chosen language. 

TeamTranslate supports more than 30 languages, allowing everyone to be heard and understood.

TeamTranslate allows multi-lingual teams across industries such as manufacturing, warehousing, and hospitality to communicate clearly and quickly. This can lead to:

• Better Safety: Important alerts and instructions are clearly understood by everyone, reducing risks.
• Higher Productivity: Misunderstandings and errors due to language differences are minimized, streamlining workflows and boosting operational efficiency.
• More Inclusive Teams: Every team member can confidently participate and feel connected, improving team cohesion and enhancing the employee experience.
• Efficient Operations: Tasks are completed more accurately and quickly when communication is seamless.

By breaking down communication silos, TeamTranslate empowers businesses to fully support their diverse workforces and significantly improve how teams collaborate and perform.

“Our Spanish-speaking employees now feel that they are listened to, they’re more part of the team. With TeamTranslate, there’s been a lot of positive change.”

– José Luis Vàsquez, Production Manager at Poppies Bakeries

Why This Recognition is So Meaningful to Us

Being recognized as a category honoree on Fast Company’s World Changing Ideas list is very meaningful to us at Relay. It supports our core mission in several ways:

• Focus on Innovation: This recognition highlights our work in creating technology that solves real problems for frontline workers. We listen to our customers to build solutions that make a real difference in their daily work.
• Supporting Inclusivity: TeamTranslate helps overcome language barriers, creating more inclusive workplaces. We’re glad to be recognized for an idea that contributes positively to a mission we believe in.
• Serving the Frontline: Frontline workers are vital, and often don’t have the technology they need. This recognition emphasizes our desire to give these teams tools that improve their safety, productivity, and work experience.
• Reflecting Our Values: We believe in the power of connection at Relay. TeamTranslate supports this by enabling clearer communication for everyone.

The real-world impact of TeamTranslate is best told by the frontline teams who use it every day. See how our customer, Recycle Management LLC, uses TeamTranslate to bridge language gaps, enhance safety, and improve efficiency at their recycling facility.

Continuing Our Journey of Innovation

Being recognized by Fast Company for TeamTranslate encourages us to keep innovating and providing great value to frontline teams. It joins other recent achievements for Relay, like being named to the 2024 Deloitte Technology Fast 500™ list, securing $35+ million in Series B funding, and being recognized in the top 20% of the 2024 Inc. 5000 list. These milestones show our continued growth and dedication.

We thank our customers who inspire features like TeamTranslate and whose partnership is key to our success. We look forward to sharing more updates and continuing to help build a more connected and efficient future for frontline work.

Thank you for being part of the Relay journey!

The post Relay’s TeamTranslate™ Makes Fast Company’s 2025 World Changing Ideas List appeared first on Relay.

It can also be useful for saving time locating lost devices, identifying an employee’s last-known location (especially in remote areas), and deterring theft.

How Does Powered-Off Location Tracking Work?

RelayX has bluetooth sensors that are activated when a device is powered down. A device can then be detected by nearby online Relay devices (up to 50-75 feet away), and its location will be reported to the user’s Relay Dashboard or App every 60 minutes. The reported location will be the online device’s location, whether indoors or outdoors.

Learn more about indoor location tracking.

How Long Can the Device Be Located?

Once a device reaches 4% battery life, it should automatically power down. The powered-off location tracking is expected to last up to 90 days for RelayX.

Location Tracking in Relay’s Dashboard

To locate a powered-off device in Relay’s Dashboard, navigate to the Indoor or Outdoor Location screen and filter for Show Offline Devices. The device will be represented by a cloud icon and will say “Seen at Location”.

The powered-off device’s location will also be present in the location history. In the example below, you can see the device was in the Celebration room, went offline for 15 seconds, and then was seen at 4616 Reedy Creek Rd.

Location Tracking in Relay’s App

To see the location of a powered-off device in Relay’s App, navigate to the Location Tab, select Filters, and select Offline Users. Offline users will display “Seen at Location”.

The post How to Locate Powered-Off Relay Devices appeared first on Relay.

Today, I have the pleasure of sharing some exciting news that marks a significant milestone in our company’s journey. We are thrilled to announce that Relay has successfully raised $35 million in Series B funding. This round was led by G2 Venture Partners, with continued support from our existing investors including Wind River Ventures and Sovereign’s Capital. You can read our full press release here.

We have taken on this additional funding because we see tremendous opportunities to help you further in new and innovative ways. You have continuously asked more of us, provided us with candid and invaluable feedback, and opened our eyes to exciting new possibilities to help you increase productivity and safety for your teams. Recent enhancements to our platform like TeamTranslate™, Rounds, and more were inspired by, then built, with your feedback in mind.

We pride ourselves in having a customer-obsessed culture and we are deeply grateful for your  trust and insights, which have been instrumental in shaping our growth and development. This funding will allow us to invest further in research and development, enhance our product offerings, enter new markets, better service existing markets, and ultimately deliver even more value to you. We recognize and are grateful that your early trust in Relay has now opened the doors for other customers to also transform their frontline operations.

As we look towards the future, our goal is clear: connect millions of frontline workers and give them access to the transformative power of the cloud, making their work safer and more productive. This new round of funding allows us to accelerate our vision and continue pushing the boundaries of what is possible for frontline operations.

Thank you for being an integral part of our journey, we can not do it without you. 

Chris Chuang – CEO

The post An Open Letter to Our Customers: Investing in Your Future with Us appeared first on Relay.

Learn more about TeamTranslate

The post Relay Unveils TeamTranslate™: Bridging Language Gaps in Real Time appeared first on Relay.

Our recent webinar showcases these new enhancements in action. Watch the recording to get insider knowledge on operational benefits, learn how other customers are benefiting from these additions, and hear our product experts answer common questions. 

You’ll also learn:

• How Relay’s breakthrough real-time speech-to-speech translation capabilities can widen your hiring pool, foster seamless communication, and elevate both guest and staff experiences.
• How Rounds can streamline your team’s patrol schedules by eliminating manual checks, freeing up valuable time to focus on priority tasks.
• Insights into how our advanced, customizable incident response features empower your frontline staff to tackle emergencies effectively, ensuring a tailored fit for your business’ unique needs.

The post Webinar: A Live Demo of Our Newest Enhancements appeared first on Relay.

TeamTranslate™

Many Relay customers have multilingual staff, which can lead to miscommunications and frustrations. Even making it harder to hire and retain workers. Yet, most teams don’t have the resources to provide on-site translators or the time to use existing translation apps.

Relay’s TeamTranslate takes our existing translation capabilities to the next level. Users can now set 25+ different languages for a device to translate all messages in real-time across any Relay channel. This means teams can overcome language barriers with the tools they’re already using.

If an English speaker sends “I need help” to French, Spanish, and Mandarin users, they will hear the English message, immediately followed by the translation into French, Spanish, or Mandarin.

Here’s a preview:

TeamTranslate is available as an add-on fee for any Relay plan. Learn more

Rounds

Gone are the days of paper logs and manual check-ins. With the launch of Rounds, you’ll be able to passively track scheduled rounds or patrols and automatically receive a notification when your employee has missed their rotation. Whether you lead a team of security guards, housekeepers, or nurses, this feature will alert you when a location has been missed within a designated amount of time, set by you. 

Not only does Rounds help make sure your property is secure, it also allows you to stay in compliance when it comes to keeping areas such as casino floors staffed. This brand new solution uses indoor location readings from our Relay beacons to automatically mark rounds complete and record them in your Relay dashboard.

As long as your staff members are in possession of their Relay devices, they can make their rounds without any extra steps. It’s that easy!

Advanced Incident Response Capabilities 

Emergency situations can be scary and stressful, and we want to enable our customers to handle them as quickly and efficiently as possible, in a way that works best for their specific business needs. Launching these advanced incident response capabilities will better prepare staff and streamline their reactions.

We’re updating our incident response capabilities, allowing you to further customize who needs to be aware of emergency situations and how they can respond. Now you’ll be able to:

• Dispatch incident alerts directly from the Relay dashboard or mobile app
• Create and name custom codes based on your phrasing preference
• Customize who needs to be aware of the incident vs who can respond

How do I get these features?

There are a few ways to gain access to these exciting new features. Most require your team to have an upgraded subscription plan. Reach out to your Customer Success Manager for more information on how to access these new features or to upgrade your account. New to Relay? You can still get in touch using the button below.

The post New from Relay: Eliminate Language Barriers and Manual Security Processes appeared first on Relay.

Our CEO, Chris Chuang, attributes the company’s success to a steadfast focus on our customers and the innovative technology that sets Relay apart. He emphasized our commitment to delivering top-notch technology for frontline teams, considering customers as long-term partners, and actively incorporating their feedback into the continuous improvement of Relay’s unique software platform.

For more details on Relay’s impressive growth and the Deloitte Technology Fast 500™, you can access the full press release here.

The post Relay Rockets to No. 424 on Deloitte Technology Fast 500™: A Testament to Innovation and Customer Commitment appeared first on Relay.