Company News Archives - Relay The All-in-One Communication Platform for Frontline Teams Fri, 23 Jan 2026 19:00:20 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 https://relaypro.com/wp-content/uploads/2025/03/relay-favicon.png Company News Archives - Relay 32 32 461% Growth and New C-Suite Leaders: Inside Relay’s Landmark Year https://relaypro.com/blog/inside-relays-landmark-year/ https://relaypro.com/blog/inside-relays-landmark-year/#respond Fri, 23 Jan 2026 19:00:17 +0000 https://relaypro.com/?p=12569 The physical economy is demanding a change. For too long, the deskless workforce (80% of the global working population) has been left […]

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The physical economy is demanding a change. For too long, the deskless workforce (80% of the global working population) has been left behind by the digital revolution and forced to rely on Big Radio’s static, outdated tools to communicate.

Today, the market has spoken.

We are incredibly proud to announce that Relay has secured the No. 175 spot on the 2025 Deloitte Technology Fast 500™ and ranked No. 920 on the Inc. 5000 list of fastest-growing private companies in America. Fueled by a staggering 461% three-year revenue growth rate, these rankings are more than just accolades. They are a mandate. They are proof that the frontline does not just need new radios. They want an Intelligent System of Action.

Read the full press release here.

Validating the Human Signal

Group of industrial men in blue jump suits communicating with human signal being captured

Our rapid ascent is fueled by a critical shift in how the frontline operates. The Relay SOAR™ Platform has officially replaced the analog past, transforming ephemeral voice conversations into a structured, searchable data asset.

This shift has created one of the world’s largest datasets of industrial ground truth. We are now creating over 1 billion new data points each week. This is the Human Signal™ that legacy radios ignore, and it is driving meaningful outcomes. In fact, over 78% of all new industrial customers are now adopting AI features such as Channel Scanning and award-winning TeamTranslateTM.

A Fortress of Innovation: 100 Patents and Counting

We are not just innovating at the software layer. We are redefining the hardware foundation of the physical economy. In 2025, Relay expanded its intellectual property portfolio significantly, securing our 100th patent.

With 11 new patents awarded in 2025 alone, our portfolio is the engine behind breakthrough capabilities like Steady Link™. By leveraging patented seamless connectivity switching, Steady Link eliminates the communication dead zones that plague industrial facilities, creating an unbreakable bond across Wi-Fi and multiple cellular networks. 

Alongside AI-driven noise suppression and language translation, these are the technical moats that render the static, single-network hardware of “Big Radio” obsolete in a cloud-first world.

Enterprise Scale and Reliability

The operational intelligence fueling our platform has led to massive market adoption. We are proud to serve over 40 of the Fortune 500 and a dozen of the Fortune 100.

Our customers are not just joining; they are growing with us. Relay continues to demonstrate immense value with a Net Revenue Retention (NRR) of over 135% among enterprise customers. 

This trust is built on reliability. Programs like Fleet Shield™ have ended the era of “disposable frontline tech” by guaranteeing the operational uptime large enterprises need. 

Furthermore, the launch of RelayM has accelerated our expansion into luxury and healthcare sectors, proving that industrial-grade durability can exist in a discreet, 35% smaller form factor.

Scaling from Startup to Enterprise Standard

To support this explosive trajectory and prepare for our next phase of scale, we are thrilled to welcome two seasoned leaders to the Relay C-Suite:

  • Matthew Welch, Chief Marketing Officer: Matthew joins us with a track record of driving rapid adoption for hardware-enabled software platforms. His previous leadership roles as COO of Lighthouse AI, CBO at Eargo, and GM at Rakuten Kobo have seen him scale businesses to millions of customers and grow companies to multiple acquisitions and a NASDAQ IPO.
  • Shiv Hira, Chief Financial Officer: Shiv brings over two decades of financial leadership, most recently as EVP of Finance at Bandwidth. His experience in raising capital, managing global expansion, and navigating the public markets will be instrumental as we engineer our transition from a high-growth startup to IPO-ready scale.

The Future is Defiantly Human

As our CEO Chris Chuang noted, “We aren’t just selling radios; we are building the Intelligent System of Action for the physical economy.”

To our customers, partners, and the Relay team, thank you. This recognition belongs to you. We are just getting started on our mission to prove that in the age of AI, the most powerful innovation is one that empowers the human workforce to remain defiantly human.

See the full announcement and our latest industry coverage in the Relay Newsroom.

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The ‘Buy, Break, Replace’ Cycle is Officially Broken. Introducing Fleet Shield https://relaypro.com/blog/introducing-fleet-shield/ https://relaypro.com/blog/introducing-fleet-shield/#respond Fri, 05 Sep 2025 02:04:11 +0000 https://stage.relaypro.com/?p=12117 Our declaration There’s a hidden tax on your business. You pay it every day. You pay it in lost minutes when a […]

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Our declaration

There’s a hidden tax on your business. You pay it every day. You pay it in lost minutes when a battery dies. You pay it in stalled projects when a radio goes down. You pay it in safety risks when a call for help is lost in static. This is the hidden tax of legacy technology. A tax on your productivity. A tax on your budget. A tax on your people. The industry that sold you these tools is counting on you to keep paying it. So, to the industry, to Big Radio, we say, enough already. It’s time for a revolution. And the revolution has one word: Uptime. You see, we believe the tool should honor the work. That’s our line in the sand. So we built a new model. Not a warranty, but a shield. A shield against the fine print. A shield against battery failure. A shield against the business model that profits from your problems. This is our promise: our job is to keep you operational. Period. A promise that a dead battery is our problem, not your fault. A promise that if a device breaks, another is on its way. A promise that your team is always connected and your budget is predictable. So stop accepting a model that leaves you exposed. Stop accepting excuses. Stop budgeting for failure. And stop paying the hidden tax of downtime. Join the Uptime Revolution. Your work deserves more than a compromise. It deserves a shield.

Today, we’re introducing the Relay Fleet Shield Program, our radical new approach to ending the era of disposable frontline tech for good. It’s not a warranty. It’s an entirely new way of managing your hardware that eliminates downtime, kills budget surprises, and treats you like a partner, not a sales target.

The Vicious Cycle of Bad Tech

If that daily device struggle feels all too real, you’re not alone. We recently surveyed hundreds of frontline managers and workers, and the results confirmed what we suspected: legacy communication tools are a hidden tax on your morale, your time, and your bottom line.

  • A Daily Disruption: More than a third of frontline teams have a communication device fail every single day. The top culprits? Dead batteries and physical damage.
  • The Financial Drain: All that troubleshooting adds up. One in four organizations loses more than an entire day of productivity every month just dealing with broken tech, contributing to those six-figure annual losses.
  • Innovation, Interrupted: Nearly half (48.2%) of all companies have been forced to delay or cancel important projects, like new safety protocols, because their communication hardware just wasn’t reliable enough to support them.

As our President, Jim Mulcahy, says, “For too long, the industry has accepted a broken model: buy an expensive, single-purpose device, watch it fail, and then pay again. That cycle of operational disruption and budget surprises ends now.”

Teal Fleet Shield Infographic With Survey Data Stats

Our Unbreakable Guarantees

Fleet Shield transforms your hardware from a headache into a reliable, always-on foundation for your team’s success. It’s all backed by our four unbreakable guarantees.

1. A New Device Before You Ship the Old One. Downtime is now a thing of the past. We intelligently monitor the health of your devices. If one is about to fail for any covered reason (including the industry’s #1 issue, a worn-out battery), we ship a replacement for next-day delivery before you even send the old one back.

2. A Full Fleet Refresh for Just $75 Per Device. Tired of watching your fleet get worn down by wear and tear? When you renew your service plan, you can replace every single device with a new, same-generation model for only $75 each. Keep your team operating at peak performance, always.

3. An Upgrade Path to the Latest Tech. Technology moves fast. Your team should too. Our Fleet Shield Upgrade Guarantee gives you the right to upgrade your entire fleet to the newest Relay models at 50% off MSRP. It’s a clear, cost-effective path to the future.

4. Accidents Happen. You Shouldn’t Be Punished for Them. Dropped it? Lost it? No problem. We replace lost or broken devices for a 50% discount. We’re your partner, which means we don’t profit from the realities of a tough job.

“Industrial companies are racing toward AI and automation, but they’re still handing out disconnected radios that are a technological dead end. This data is a wake-up call: legacy communication tools are a hidden tax on productivity and a drain on morale.”

– Chris Chuang, CEO of Relay

From Firefighting to Future-Proofing: A New Reality for Your Team

So, what do these guarantees actually mean for you, your team, and your business? It means shifting from a reactive state of constant firefighting to a proactive state of operational excellence.

  • For Managers: Budget Predictability and Peace of Mind. Imagine turning budget chaos into clockwork predictability. Fleet Shield converts a volatile capital expense into a stable, managed service. This frees up your resources, and your mental energy, to focus on strategic initiatives that move the business forward, not just keep the lights on.
  • For Frontline Staff: Tools They Can Trust. When you give your team reliable tools, you’re sending a clear message: you value them and the work they do. Fleet Shield removes a major daily frustration, allowing employees to focus on their jobs with the confidence that their equipment will work when they need it most. Our research shows this matters, with 43% of workers saying they’d be less likely to quit if guaranteed access to modern, automatically upgraded devices.
  • For Your Business: Unlocking True Innovation. A reliable hardware foundation is the launchpad for digital transformation. With operational certainty, you can finally implement those data-driven workflows, new safety protocols, and efficiency projects that were impossible with yesterday’s technology.

Building the Future of Frontline Work, Together

Your team is the engine of your business, and they deserve tools that empower them, not hold them back. Fleet Shield is more than a program; it’s our commitment to providing the operational certainty you need to build a safer, more productive, and more connected frontline.

By moving past the broken hardware model, you can finally focus on what matters most: leading your team and driving your business forward.

Ready to leave the cycle behind? Discover how Fleet Shield can become the foundation for your team’s success at relaypro.com/fleet-shield.

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Relay CEO Named Winner of Entrepreneur Of The Year® 2025 Southeast Award https://relaypro.com/blog/relay-ceo-named-winner-of-entrepreneur-of-the-year-2025-southeast-award/ https://relaypro.com/blog/relay-ceo-named-winner-of-entrepreneur-of-the-year-2025-southeast-award/#respond Thu, 03 Jul 2025 13:30:53 +0000 https://relaypro.com/?p=11594 We’re thrilled to share that our CEO and Co-founder, Chris Chuang, has been named a winner of the Entrepreneur Of The Year® […]

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We’re thrilled to share that our CEO and Co-founder, Chris Chuang, has been named a winner of the Entrepreneur Of The Year® 2025 Southeast award.

This recognition is a huge milestone for Chris Chuang, who has led Relay with bold vision, relentless determination, and a deep belief in building technology that transforms frontline communication. Under his leadership, Relay has reimagined what’s possible for teams working in loud, complex, and fast-paced environments—making their work safer, more efficient, and more connected.

What Is Entrepreneur Of The Year?

As the world’s most prestigious business award for entrepreneurs, now in its 40th year, Entrepreneur Of The Year® is at the forefront of identifying game-changing business leaders. The award has honored the inspirational leadership of entrepreneurs such as Sheila Mikhail of AskBio; Jason McGowan of Crumbl Cookies; Jodi Berg of Vitamix; and Kendra Scott of Kendra Scott LLC.

This year’s Southeast winners represent the best of innovation, leadership, and impact, and we’re honored to be in the mix.

Photograph of the Entrepreneur Of The Year® 2025 Southeast Award winners

Why It Matters to Relay and Our Partners

This recognition reflects not only the success of our founder, but also the strength of the team and the mission behind Relay. We’ve taken big swings to solve communication gaps for frontline industries, and this award acknowledges just how far we’ve come. It sends a strong message to our partners: you’re working with a company that’s growing, resilient, and recognized for bold leadership.

We’re also grateful for our customers and investors who have supported our mission from the beginning. Your belief fuels our momentum.

Jon Schniepp holding Entrepreneur Of The Year® Award
Photograph of Jon Schniepp, Relay’s SVP AI & Transformation, accepting the Entrepreneur Of The Year® Award on behalf of Chris Chuang

What’s Next?

This is just one stop on our growth path. From raising $35M in Series B funding last year, to launching our award-winning TeamTranslate™ feature and earning a spot on the Inc. 5000 list, we’re just getting started.

Let’s go, Chris!

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Introducing RelayM: Disrupting Traditional Hospitality Communications https://relaypro.com/blog/introducing-relaym/ https://relaypro.com/blog/introducing-relaym/#respond Tue, 17 Jun 2025 13:29:19 +0000 https://relaypro.com/?p=11385 We are proud to announce the launch of RelayMTM, our latest breakthrough in frontline communication technology, debuting at HITEC 2025. This powerful […]

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We are proud to announce the launch of RelayMTM, our latest breakthrough in frontline communication technology, debuting at HITEC 2025. This powerful new addition to our product portfolio bridges the gap between Relay+TM and RelayXTM.  Based on the RelayX design, RelayM delivers enterprise-grade performance in a form factor that is 35% smaller, making it one of the smallest 5G devices in the market.

Engineering Excellence in a Compact Design

RelayM is an engineering marvel. We challenged ourselves to deliver the core performance and functionality of RelayX in a dramatically streamlined package – optimized for the unique demands of hospitality environments. While RelayM is compact, it still integrates critical communication, panic, and location awareness into a single, simplified device. Building on the success of Relay+, RelayM offers an evolved design that enhances usability and effectiveness in day-to-day hospitality operations. A new integrated screen provides instant visibility into channel, connectivity, and battery status.

RelayM’s size is particularly helpful for housekeepers and mobile staff, as the portable device can easily be clipped to a shirt or worn on a lanyard. This ensures more consistent use and employee protection, all in one holistic tool that addresses both safety and communication needs. RelayM boasts all the capabilities of our previous generation models and more. This includes the TeamTranslate™ feature that has helped escalate our adoption among more than 4,000 hotels, resorts and casinos nationwide and over a million locations tracked. 

Man holding smart radio RelayM in hotel lobby

A Market Leading Approach to Connectivity 

RelayM — like RelayX — maintains three active connections simultaneously at all times, including WiFi 6E plus 5G dual cellular connections. To ensure the strongest and most reliable connectivity, it monitors the signal of each network 50 times per second to automatically select the strongest network. It has a backup for the backup, and virtually eliminates communication dead spots. This approach is critical for safety and consistent communication, especially in large, sprawling hospitality environments. 

“There were a number of dead zones in the hotel, where we would lose signal… areas that in the past, our communication would drop. With the redundancy of Relay, we no longer have dead zones.” 

– David Palumbo, General Manager of Raleigh Marriott City Center

TeamTranslate: AI-Powered Communication

Central to RelayM’s value is our award-winning TeamTranslate™ feature, recently recognized on Fast Company’s 2025 World Changing Ideas list. This AI-powered live translation supports more than 30 languages, enabling instant voice translation with the push of a button without separate apps or devices.

“As the General Manager, knowing that the device translates automatically to a person’s primary language is extremely comforting, especially if it’s an emergency situation.”

– David Palumbo, General Manager of Raleigh Marriott City Center

For hospitality’s diverse workforce, TeamTranslate creates safer, more productive, and inclusive environments by eliminating language barriers and ensuring every team member can participate confidently.

RelayM on security guard's belt loop

Performance That Doesn’t Compromise

Other RelayM features include: 

All-Shift Battery Life: Thanks to the new, larger 1780 mAh battery, with 32% more capacity and 25% longer talk time than before, RelayM can cover even the longest shifts, now with 10-16 hours of usage on a single charge. “The battery life has been excellent, we’ve never had to recharge a Relay device during a shift,” shared Palumbo.

Crystal Clear Audio: Features the same high-quality 2-watt speaker as RelayX, providing 50% improved perceived loudness than our previous model. And RelayM’s new and improved advanced noise cancellation ensures crystal clear communication even in the most challenging hospitality environments—whether it’s over noisy vacuum cleaners, in bustling lobbies or restaurants, or on loud city streets.

Military-Grade Durability: Built to MIL-SPEC 810H standards with IP66 and IP68 ratings. Waterproof, dustproof, and able to withstand 5-foot drops onto concrete.

Setting New Industry Standards

RelayM showcases our commitment to continuous innovation and setting new industry standards. By combining cutting-edge engineering with cloud technology and AI-powered features like TeamTranslate, we’re driving the evolution of frontline communication technology.

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Relay’s TeamTranslate™ Makes Fast Company’s 2025 World Changing Ideas List https://relaypro.com/blog/teamtranslate-makes-2025-world-changing-ideas-list/ https://relaypro.com/blog/teamtranslate-makes-2025-world-changing-ideas-list/#respond Tue, 10 Jun 2025 14:22:57 +0000 https://relaypro.com/?p=11239 We’re excited to announce that Relay’s TeamTranslate™ has been named to Fast Company’s 2025 World Changing Ideas list as a business products […]

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We’re excited to announce that Relay’s TeamTranslate™ has been named to Fast Company’s 2025 World Changing Ideas list as a business products and services category honoree! This list recognizes the businesses and organizations striving to make the world a better place, and we’re honored that TeamTranslate is being celebrated for its impact on frontline teams.

How TeamTranslate is Helping Frontline Teams Communicate Better

Clear communication is essential for today’s diverse frontline teams, where safety and efficiency are top priorities. Relay’s TeamTranslate™ feature is designed to eliminate language barriers, fostering safer, more productive, and inclusive work environments. 

Integrated directly into Relay devices—no need for separate apps or standalone translators—TeamTranslate provides instant voice translation, even across long distances. With the simple push of a button, team members can speak in their preferred language, and others will hear the message translated into their own chosen language. 

TeamTranslate supports more than 30 languages, allowing everyone to be heard and understood.

TeamTranslate allows multi-lingual teams across industries such as manufacturing, warehousing, and hospitality to communicate clearly and quickly. This can lead to:

  • Better Safety: Important alerts and instructions are clearly understood by everyone, reducing risks.
  • Higher Productivity: Misunderstandings and errors due to language differences are minimized, streamlining workflows and boosting operational efficiency.
  • More Inclusive Teams: Every team member can confidently participate and feel connected, improving team cohesion and enhancing the employee experience.
  • Efficient Operations: Tasks are completed more accurately and quickly when communication is seamless.

By breaking down communication silos, TeamTranslate empowers businesses to fully support their diverse workforces and significantly improve how teams collaborate and perform.

“Our Spanish-speaking employees now feel that they are listened to, they’re more part of the team. With TeamTranslate, there’s been a lot of positive change.”

– José Luis Vàsquez, Production Manager at Poppies Bakeries

Why This Recognition is So Meaningful to Us

Being recognized as a category honoree on Fast Company’s World Changing Ideas list is very meaningful to us at Relay. It supports our core mission in several ways:

  • Focus on Innovation: This recognition highlights our work in creating technology that solves real problems for frontline workers. We listen to our customers to build solutions that make a real difference in their daily work.
  • Supporting Inclusivity: TeamTranslate helps overcome language barriers, creating more inclusive workplaces. We’re glad to be recognized for an idea that contributes positively to a mission we believe in.
  • Serving the Frontline: Frontline workers are vital, and often don’t have the technology they need. This recognition emphasizes our desire to give these teams tools that improve their safety, productivity, and work experience.
  • Reflecting Our Values: We believe in the power of connection at Relay. TeamTranslate supports this by enabling clearer communication for everyone.

The real-world impact of TeamTranslate is best told by the frontline teams who use it every day. See how our customer, Recycle Management LLC, uses TeamTranslate to bridge language gaps, enhance safety, and improve efficiency at their recycling facility.

Continuing Our Journey of Innovation

Being recognized by Fast Company for TeamTranslate encourages us to keep innovating and providing great value to frontline teams. It joins other recent achievements for Relay, like being named to the 2024 Deloitte Technology Fast 500™ list, securing $35+ million in Series B funding, and being recognized in the top 20% of the 2024 Inc. 5000 list. These milestones show our continued growth and dedication.

We thank our customers who inspire features like TeamTranslate and whose partnership is key to our success. We look forward to sharing more updates and continuing to help build a more connected and efficient future for frontline work.

Thank you for being part of the Relay journey!

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Protecting Customer Data: Relay’s SOC 2 Type 2 https://relaypro.com/blog/protecting-customer-data/ Wed, 25 Sep 2024 19:35:58 +0000 https://relaypro.com/?p=9333 *This blog was updated in January 2025 to reflect Relay’s successful completion of SOC 2 Type 2, previously reaching SOC 2 Type […]

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*This blog was updated in January 2025 to reflect Relay’s successful completion of SOC 2 Type 2, previously reaching SOC 2 Type 1 compliance in September 2024.

We understand that our customers, stakeholders, and partners expect Relay to handle their data as securely as possible in today’s challenging cybersecurity landscape. That’s why we’re pleased to announce a major milestone in our commitment to data security.

Relay has successfully completed its SOC 2 Type 2 audit, an industry standard for customer data protection, through AssuranceLab. This achievement highlights our dedication to ensuring the highest level of compliance, reliability, and protection of customer information.

We are proud to introduce Relay’s Trust Center, designed to provide our customers with easy access to documentation regarding our security and privacy practices. We are committed to transparency and take the safety of our customers’ data seriously.

What is SOC 2 Type 2?

SOC 2 Type 2 is a well-known auditing framework used to evaluate technology and cloud-based businesses’ protection of customer data and privacy. The framework, developed by the AICPA (American Institute of Certified Public Accountants), focuses on five trust service principles: security, availability, process integrity, confidentiality, and privacy. 

A Soc 2 Type 2 audits how well an organization is managing and protecting customer data over a period of time, done by an independent auditor. It was developed to improve existing security measures, promote operational transparency, drive data compliance, and scale operations securely for customers. Our customers can access our SOC 2 Type 2 in our Trust Center.

Why Relay’s SOC 2 Type 2 Matters To You

Reaching SOC 2 Type 2 compliance is more than checking off boxes for us. The audit examined all aspects of our data management practices, ensuring we have robust measures in place to prevent breaches and unauthorized access. Doing so took immense time and effort from the entire organization and we are proud to have met this high standard. 

We hope this gives you confidence that we are doing everything we can to achieve the highest standards in data security. While we have always been committed to following technology best practices for data protection and security, earning SOC 2 Type 2 has given us 3rd party confirmation.

A Continued Investment in Data Protection

Passing the SOC 2 Type 2 audit was just one step in our broader commitment to data protection excellence. Here’s how else we’re ensuring top-tier standards:

1. Ongoing Monitoring and Improvement

Our IT team actively monitors and enhances all of our security measures. This proactive stance enables us to stay ahead of potential threats and adapt to the evolving data security landscape. We regularly update our policies and procedures as needs shift to ensure maximum protection.

2. Training and Awareness

Data security is a team effort. That’s why we prioritize regular training and awareness programs for our employees. Ensuring everyone understands their role in data protection has fostered a culture of security throughout our operations.

3. Gearing Up for What’s Next

Getting SOC 2 Type 2 compliance is not the end of the road for us. We’re already preparing for what’s next to come. Stay tuned!

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Relay Makes the Inc. 5000 List! https://relaypro.com/blog/relay-makes-the-inc-5000-list/ https://relaypro.com/blog/relay-makes-the-inc-5000-list/#respond Tue, 13 Aug 2024 13:30:40 +0000 https://relaypro.com/?p=8603 We are officially one of the fastest-growing private companies in the U.S!  Relay has been recognized in the top 20% of this […]

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We are officially one of the fastest-growing private companies in the U.S!  Relay has been recognized in the top 20% of this year’s Inc. 5000 list at number 958! This achievement highlights our significant revenue growth over the past three years and our commitment to bringing innovative technology to frontline teams. This is a huge milestone for us, and it is a reflection of the hard work and dedication of the entire Relay team.

What is the Inc. 5000 List?

The Inc. 5000 list is an annual ranking compiled by Inc. Magazine, celebrating the fastest-growing private companies in the U.S. Companies on the 2024 Inc. 5000 list are ranked according to percentage revenue growth from 2020 to 2023. We are so grateful to be included in this list of innovative and fast growing companies.

Why the Inc. 5000 List Matters to Relay Partners

Recognition on the Inc. 5000 list isn’t just a badge of honor—it’s a testament to our drive to innovate and deliver outstanding products to our customers. We’ve faced some big challenges over the last three years, but we’ve been able to work through them and find ways to continue to succeed. We hope this endorsement ensures our customers that they are partnering with a company that is not only stable and reliable, but also consistently growing and pushing boundaries. So thank you to all who have supported us – past, present and future!

The Fuel Behind our Inc. 5000 Ranking

The biggest thank you of all of course goes to the Relay employees! We have an incredible team at Relay. Lots of smart, motivated and creative people have put years into making Relay what it is today.  We are fired up to be on the Inc. 5000 list and see what the future holds for Relay. Want to join our mission? We’re hiring!

The Future of Relay as an Inc. 5000 Company

While we are beyond honored to be named among some of the greatest entrepreneurial companies in the U.S., having a spot on the Inc. 5000 list only motivates our business to achieve additional success. We view this as one of many milestones on our growth path, ensuring that we provide our customers with unmatched value and service that they can rely on.

Some of our other recent significant company milestones include successfully raising $35 million in Series B funding and releasing a series of new enhancements, including an upgrade to our existing translation capabilities, TeamTranslate™.

We also want to recognize a few of our fellow Raleigh-Durham-based companies who made this year’s Inc. 5000 list: The Woobles, BaseMonkeys, ChicknLegs, RBM Plumbing Systems, PayBright, Levitate, ZillaMetrics

Stay tuned for more updates as we continue to grow, innovate, and strive for excellence. We are just getting started!

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An Open Letter to Our Customers: Investing in Your Future with Us https://relaypro.com/blog/an-open-letter-to-our-customers-investing-in-your-future-with-us/ Mon, 10 Jun 2024 12:16:57 +0000 https://relaypro.com/?p=8377 Dear Relay Customers, Today, I have the pleasure of sharing some exciting news that marks a significant milestone in our company’s journey. […]

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Dear Relay Customers,

Today, I have the pleasure of sharing some exciting news that marks a significant milestone in our company’s journey. We are thrilled to announce that Relay has successfully raised $35 million in Series B funding. This round was led by G2 Venture Partners, with continued support from our existing investors including Wind River Ventures and Sovereign’s Capital. You can read our full press release here.

We have taken on this additional funding because we see tremendous opportunities to help you further in new and innovative ways. You have continuously asked more of us, provided us with candid and invaluable feedback, and opened our eyes to exciting new possibilities to help you increase productivity and safety for your teams. Recent enhancements to our platform like TeamTranslate™, Rounds, and more were inspired by, then built, with your feedback in mind.

We pride ourselves in having a customer-obsessed culture and we are deeply grateful for your  trust and insights, which have been instrumental in shaping our growth and development. This funding will allow us to invest further in research and development, enhance our product offerings, enter new markets, better service existing markets, and ultimately deliver even more value to you. We recognize and are grateful that your early trust in Relay has now opened the doors for other customers to also transform their frontline operations.

As we look towards the future, our goal is clear: connect millions of frontline workers and give them access to the transformative power of the cloud, making their work safer and more productive. This new round of funding allows us to accelerate our vision and continue pushing the boundaries of what is possible for frontline operations.

Thank you for being an integral part of our journey, we can not do it without you. 

Chris Chuang – CEO

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Webinar: A Live Demo of Our Newest Enhancements https://relaypro.com/blog/a-live-demo-of-our-newest-enhancements/ Mon, 06 May 2024 14:57:28 +0000 https://relaypro.com/?p=8161 In today’s fast-paced work environment, staying connected and efficiently managing your team’s workflow is more crucial than ever. That’s why we launched […]

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In today’s fast-paced work environment, staying connected and efficiently managing your team’s workflow is more crucial than ever. That’s why we launched four new enhancements to the Relay platform, designed to revolutionize how frontline workers communicate and operate.

Our recent webinar showcases these new enhancements in action. Watch the recording to get insider knowledge on operational benefits, learn how other customers are benefiting from these additions, and hear our product experts answer common questions. 

You’ll also learn:

  • How Relay’s breakthrough real-time speech-to-speech translation capabilities can widen your hiring pool, foster seamless communication, and elevate both guest and staff experiences.
  • How Rounds can streamline your team’s patrol schedules by eliminating manual checks, freeing up valuable time to focus on priority tasks.
  • Insights into how our advanced, customizable incident response features empower your frontline staff to tackle emergencies effectively, ensuring a tailored fit for your business’ unique needs.

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New from Relay: Eliminate Language Barriers and Manual Security Processes https://relaypro.com/blog/new-from-relay-eliminate-language-barriers-and-manual-security-processes/ Tue, 26 Mar 2024 16:58:30 +0000 https://relaypro.com/?p=7928 We’re excited to announce some major enhancements to the Relay platform! If you’re looking to level up your security team with automated […]

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We’re excited to announce some major enhancements to the Relay platform! If you’re looking to level up your security team with automated location-tracked guard patrols and custom incident response protocols, then we’ve got you covered. Get ready to push your devices and teams further with new tracking, emergency response, and translation capabilities.

TeamTranslate™

Many Relay customers have multilingual staff, which can lead to miscommunications and frustrations. Even making it harder to hire and retain workers. Yet, most teams don’t have the resources to provide on-site translators or the time to use existing translation apps.

Relay’s TeamTranslate takes our existing translation capabilities to the next level. Users can now set 25+ different languages for a device to translate all messages in real-time across any Relay channel. This means teams can overcome language barriers with the tools they’re already using.

If an English speaker sends “I need help” to French, Spanish, and Mandarin users, they will hear the English message, immediately followed by the translation into French, Spanish, or Mandarin.

Here’s a preview:

TeamTranslate is available as an add-on fee for any Relay plan. Learn more

Rounds

Gone are the days of paper logs and manual check-ins. With the launch of Rounds, you’ll be able to passively track scheduled rounds or patrols and automatically receive a notification when your employee has missed their rotation. Whether you lead a team of security guards, housekeepers, or nurses, this feature will alert you when a location has been missed within a designated amount of time, set by you. 

Not only does Rounds help make sure your property is secure, it also allows you to stay in compliance when it comes to keeping areas such as casino floors staffed. This brand new solution uses indoor location readings from our Relay beacons to automatically mark rounds complete and record them in your Relay dashboard.

As long as your staff members are in possession of their Relay devices, they can make their rounds without any extra steps. It’s that easy!

Advanced Incident Response Capabilities 

Emergency situations can be scary and stressful, and we want to enable our customers to handle them as quickly and efficiently as possible, in a way that works best for their specific business needs. Launching these advanced incident response capabilities will better prepare staff and streamline their reactions.

We’re updating our incident response capabilities, allowing you to further customize who needs to be aware of emergency situations and how they can respond. Now you’ll be able to:

  • Dispatch incident alerts directly from the Relay dashboard or mobile app
  • Create and name custom codes based on your phrasing preference
  • Customize who needs to be aware of the incident vs who can respond

How do I get these features?

There are a few ways to gain access to these exciting new features. Most require your team to have an upgraded subscription plan. Reach out to your Customer Success Manager for more information on how to access these new features or to upgrade your account. New to Relay? You can still get in touch using the button below.

GET IN TOUCH

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