When it comes to industrial operations, communication is not just about convenience. It directly impacts safety, efficiency, and trust on the floor. That idea sits at the center of a recent conversation on the Industrial Talk podcast, where Chris Chuang, Co-Founder and CEO of Relay, joined host Scott MacKenzie to talk about why communication tools need to evolve to meet real-world conditions.

Why Traditional Communication Falls Short

In many industrial environments, teams still rely on legacy radios or cell phones that were never designed for noisy, high-risk settings. Dead zones, dropped connections, and fragile hardware create gaps that workers have learned to work around, even when the stakes are high.

Chris explains that these gaps are not just frustrating, they can be dangerous. When a message does not get through or a worker cannot reach help quickly, the consequences can be serious. That reality is what pushed Relay to rethink how frontline communication should work.

Designing for the Frontline First

One of the strongest themes in the episode is intentional design. Relay was built specifically for frontline workers, not adapted from consumer devices or legacy radios.

The device is small, rugged, and built to handle drops, water, and daily wear. It supports push-to-talk communication using both Wi-Fi and cellular connectivity, helping teams stay connected across large or complex facilities. It also includes features like emergency alerts, location awareness, and real-time translation to support diverse teams working side by side.

Chris also shares why Relay builds its own hardware rather than relying on third-party devices. Owning the design process allows the team to focus on reliability and usability instead of forcing industrial workers to adapt to tools that were never meant for them.

Using AI to Support, Not Replace, People

The conversation also touches on how AI fits into the future of frontline communication. Chris is clear that the goal is not to replace human decision-making. Instead, AI can help surface important signals, identify potential safety risks, and provide insights that teams might otherwise miss.

When used thoughtfully, these tools can help supervisors respond faster, spot trends, and support workers more effectively. The focus stays on making people safer and more informed, not adding complexity for the sake of technology.

Keeping the Human Element Intact

Despite all the technology involved, one thing remains constant. Trust, clarity, and human connection still matter most. Chris emphasizes that communication tools should strengthen these relationships, not get in the way of them.

In high-pressure environments, workers need tools that feel simple and dependable. When communication works the way it should, teams can focus on the job instead of worrying about whether their message will get through.

What Comes Next

Relay has spent years building a strong foundation around reliable connectivity. With that in place, the company is continuing to expand how data and AI can support safer and more efficient operations. The long-term vision is clear: give frontline teams tools that work in real conditions and help organizations make better decisions without losing sight of the people doing the work.

Final Thoughts

This episode of Industrial Talk highlights an important shift happening across industrial operations. Communication is no longer just an operational tool. It is a core part of safety strategy and workforce support.

For leaders responsible for frontline teams, the takeaway is simple. When communication works reliably, everything else works better too.

The post How Reliable Communication Improves Safety on the Frontline appeared first on Relay.

As a business owner, manager, or other industry-leader in hospitality, keeping customers happy means being aware of what’s currently influencing them. From mission-driven, eco-friendly business practices to flexible opportunities that allow travelers to work, relax, and connect on the go, the trends are ever-changing, but we’ve got the details about what’s currently hot in the future of hospitality. Here’s a look at some of the trends that hospitality leaders should know about.

What’s New in Hospitality?

The future of hospitality is ever-evolving, and select, recent trends are focused on more than travel aesthetics.  Some of the latest hospitality industry trends are focused on business practices across the industry. 

What’s important to consumers does vary by generation, and this is something business owners can be attentive to. Gen Z, for example, seems to be emerging as the sustainable generation, with 62% of Gen Z shoppers stating they prefer to buy from sustainable brands, according to one report. Additionally, Gen Z and millennials are more likely than other generations to make decisions based on the values of a business.

As technology continues to evolve and travelers become more vocal about what’s important to them, so do the options that are offered to guests through the travel and hospitality industries.

Hospitality Trends You Don’t Want to Miss

Even though there’s no one-size-fits-all approach to hospitality, many of the trends that are shaping the future of hospitality are based entirely on consumer preferences. As travelers have expressed what type of services they’re looking for in 2025, business owners have shifted their focus to provide better guest experiences across the board. Here’s a look at some of the current trends in hospitality.

Next-Level Personalization

In a survey of what people value most in their customer experience, 65% of customers stated that personalization was a key factor, and many were willing to pay more for personalization. There’s no doubt that travelers want experiences that are specifically related to their preferences.

Leaders in the hospitality industry are creating more personalization options by offering things like flexible pricing and giving customers more control over their travel experience. Even simple changes like allowing customers to choose the options in the mini-bar or control the settings in their hotel room can provide a better experience. 

Wellness Tourism

With the rise of wellness tourism, many travelers are interested in returning from their vacation in a healthier state than they left in.

Wellness tourism often looks like focusing on authentic wellness practices, leading to positive changes in the physical, emotional, and mental health of an individual. Many businesses in the hospitality industry are catering to this trend by creating opportunities for travelers to focus on their health. According to Grand View Research, the wellness tourism market is expected to reach $2.1 trillion by 2030. For some travelers, this looks like attending yoga classes, spending time in nature, or eating healthy instead of using vacation as an opportunity to splurge.

Story-Based Marketing

Marketing is an essential part of any industry. It’s what allows businesses to grow and reach more customers. But instead of focusing on promoting their brands, the latest trend in hospitality is story-based marketing.

This marketing strategy has taken over social media, with brands focusing on storytelling as a way of connecting with their audience and evoking emotions. This type of marketing invites the audience to become part of the story, rather than just trying to sell a product.

Eco-Friendly Practices

Sustainability is more than just a buzzword – it’s something that many young travelers are passionate about, and it determines where they spend their money. Developing eco-friendly practices should be a priority for businesses, especially in the hospitality industry.

As more and more hotel industry trends point toward sustainability, businesses across the world are catching on and implementing these practices. Initiatives that include practices such as reducing waste and plastic use, establishing systems for composting, and prioritizing energy efficiency can go a long way.

A Focus on Technology

As technology continues to advance, businesses in the hospitality industry have found successful ways of blending these innovations with the authenticity of human connection. It can be challenging to strike the right balance between integrating technology and using technology to replace social interactions.

However, instead of resisting technological advancement, hospitality businesses can use the right technology to increase efficiency, streamline processes, and provide an overall better experience to their guests.

Upgrade Your Hospitality Technology With Relay

No matter what type of business you run in the hospitality industry, using technology to improve the efficiency of your team is a must. Since travelers crave authenticity and personalization, digital transformation in the hospitality industry can lead to streamlining processes that don’t require human interaction.

Similarly, one of the keys to increasing efficiency is prioritizing effective communication. Relay provides an all-in-one communication device for the hospitality industry. Our devices allow your team to easily talk to other staff members, whether they’re using a smartphone, laptop, or Relay device. 

Our devices also improve your safety practices by offering the best-in-class emergency alert system. This system is included as part of all Relay plans, without any extra fees or changes to your current infrastructure.

The ease and simplicity of Relay devices allow you to focus less on communication and more on the latest trends, ensuring that your staff and customers are well taken care of. To learn more about how Relay has improved operations for some of the biggest hospitality brands, book a one-on-one demo with our team today!

The post The Future of the Industry: 5 Hospitality Trends Rising to the Top This Year appeared first on Relay.

This article examines how AI is transforming contemporary manufacturing through the optimization of supply chains, robotics, quality control, and predictive maintenance. It also explores the benefits, challenges, and potential future developments of manufacturing operations, which intelligent automation systems significantly impact.

From Automation to Autonomy: A New Era Begins

Traditional manufacturing has long relied on automation to streamline repetitive tasks. Conveyor belts, CNC machines, and industrial robots have improved productivity over the decades. But AI takes things a step further. Unlike conventional automation, which follows rigid, preprogrammed rules, AI systems can learn from data, adapt to changing conditions, and make decisions with minimal human input.

This shift from rule-based automation to data-driven autonomy is at the heart of what’s often referred to as Industry 4.0—the fourth industrial revolution. In this environment, machines not only work but also think, learn, and improve over time.

Key Applications of AI in Manufacturing

Integrating artificial intelligence into manufacturing operations offers a wide range of benefits that enhance efficiency, improve product quality, and drive long-term cost savings across the production lifecycle.

1. Predictive Maintenance

Thanks to AI, predictive maintenance helps manufacturers detect impending equipment failures. They do this by recognizing patterns in sensor data, including increased vibration, temperature changes, and acoustic signals. This feature lets manufacturers fix issues before they cause expensive repairs or unplanned production bottlenecks.

Predictive maintenance outperforms traditional preventive maintenance because it cuts down on unneeded servicing and decreases equipment breakdown risks. It can yield cost savings of between 8% and 12% compared to preventive maintenance and up to 40% compared to reactive maintenance.

2. AI-Powered Quality Control

Quality control benefits from AI-enabled computer vision systems that detect product defects with higher precision and speed than human vision. Real-time assessment of high-resolution camera images through machine learning algorithms enables the detection of small specification deviations in parts and assemblies.

The high precision of this system minimizes waste and rework, particularly in industries with tight tolerances, such as electronics, automotive, and aerospace. Machine learning models develop their capabilities through continuous improvement, leading to smarter quality assurance systems over time.

3. Smart Robotics and Cobots

The implementation of AI technology resulted in the creation of smart robots and collaborative robots (cobots) that now serve as standard equipment on factory floors. The main difference between traditional robots and cobots lies in their ability to work alongside humans in the same area while learning new tasks through minimal programming.

The robots employ AI processing of visual and auditory data as they navigate changing environments to perform complex or delicate operations. The technology enables manufacturers to adopt new production techniques for customized and small-batch manufacturing, which previously required extensive human labor.

4. Process Optimization

AI algorithms optimize manufacturing processes in real time. The systems track production data from machines and workstations to recommend modifications, which decrease energy usage, boost production rates, and optimize material usage. AI systems modify CNC machine tool parameters, including speed, feed rate, and depth of cut, to preserve part quality during changes in material properties and ambient conditions.

5. Management of the Supply Chain 

AI’s effects on supply chain logistics benefit the manufacturing ecosystem. Manufacturers can enhance their inventory management and shipping routes by utilizing intelligent forecasting tools to predict demand more accurately. 

AI platforms use data analysis to spot supply chain interruptions like supplier delays and geopolitical threats and then offer suggestions to reduce risks. In the current unstable global environment, the ability to quickly adapt becomes even more crucial.

Benefits of AI Integration in Manufacturing

As AI technologies become more deeply embedded in factory operations, manufacturers are beginning to realize a host of tangible benefits that go beyond automation—transforming how products are made, monitored, and delivered.

1. An Increase in Efficiency and Productivity

AI can automate complex decision-making processes that result in better resource allocation and faster production cycles. By scheduling tasks on a production line or balancing energy loads, artificial intelligence helps manufacturers accomplish more work in less time.

2. Better Product Quality

AI helps produce more reliable and defect-free products by improving quality control and lowering human error. Manufacturers can enhance adherence to industry standards and maintain tighter tolerances.

3. Lower Prices

AI offers major cost advantages, ranging from reduced maintenance costs to energy savings and improved workflows. These efficiencies add up over time, providing businesses a competitive advantage.

4. Greater Personalization and Adaptability

AI makes it easier for manufacturers to quickly switch between different product types or processes. Low-volume, high-mix production models that adjust to changing consumer demands are thus encouraged.

5. Using Data to Make Decisions

With AI, manufacturers can glean valuable insights from their data. Dashboards and analytics tools convert raw data into actionable intelligence, enabling better strategic decisions across operations.

Challenges and Considerations 

AI integration in manufacturing faces several obstacles despite its potential advantages. 

1. High Initial Investment 

Deploying AI systems, which include complex robotics and specialized machine learning models, is very expensive. Small manufacturing firms struggle to justify their initial expenditures because they lack a clear return on investment. 

2. Data Quality and Integrity 

AI thrives on data. Many factories experience data fragmentation and poor data quality as a result of their isolated information. Integrating contemporary sensors with legacy equipment while maintaining steady data flow is a major technical challenge.

3. Workforce Disruption 

Automation raises concerns about job displacement. The implementation of AI technology creates new positions in programming, data analysis, and robotics maintenance, but it also leads to the elimination of specific traditional roles. The workforce requires proper reskilling to facilitate a seamless transition between old and new systems.

4. Cybersecurity Risks

Increased connectivity in smart factories introduces more attack surfaces. Protecting intellectual property and operational data from cyber threats becomes critical as AI adoption grows.

The Future of AI in Manufacturing

Thanks to technologies like digital twins, which are virtual representations of physical systems, manufacturers will be able to model and optimize processes before implementing the changes in the real world.

Meanwhile, advances in generative AI could enable machines to design parts, fixtures, or even entire production lines autonomously based on design constraints and performance goals.

The increasing demand for sustainable manufacturing will make AI essential for monitoring emissions, optimizing energy consumption, and implementing circular economy principles.

Conclusion

Artificial intelligence transforms manufacturing operations. It enables manufacturers to achieve flexibility and effectiveness, along with market competitiveness, through its various applications that include supply chain resilience, robotic collaboration, and predictive maintenance. The implementation of this change presents several challenges, including workforce disruption, data integration, and investment costs. 

Businesses must implement AI strategically by investing in people, procedures, and long-term change management in addition to technology. The industry’s future development will empower manufacturers rather than replace them, and those who implement intelligent automation today will become leaders in the smart factories of tomorrow.

The post The Impact of Artificial Intelligence on Modern Manufacturing appeared first on Relay.

Decades later, walkie-talkies are still used across job sites, emergency services, and security teams. But for the past few decades, walkie-talkies have remained largely the same regarding their underlying analog technology. Over recent years, however, walkie-talkies have seen a significant evolution—but let’s first look at the origins of walkie-talkies before we go into their development. Read on to learn when the first walkie talkie came out and why the walkie walkie was invented.

When Was the Walkie Talkie Invented?

The walkie-talkie invention was developed in the late 1930s to address a critical need for reliable, real-time communication in challenging environments, particularly during military operations. Before walkie talkies were made, communication on the battlefield was limited to wired telephones, messengers, or signal flares, all of which had significant limitations in speed, reliability, and security.

Although there are several contenders for the walkie-talkie’s inventor what date the walkie talkie was invented, there tends to be consensus that Donald Hings was the primary inventor. In 1937, British inventor Donald Hings created a portable radio signaling system called the ‘packet’ while working in Canada for CM&S. This device, which was essentially an early version of the walkie-talkie, allowed for wireless voice communication over long distances and represented a significant advancement over existing technologies. 

Around the same time, American engineer Alfred J. Gross independently developed a similar two-way radio system. This innovation was particularly valuable for coordinating air and ground operations and facilitating communication in remote or rugged terrains, which is why the walkie-talkie was invented.

During World War II, the military recognized the potential of these devices for enhancing coordination and situational awareness on the battlefield. The U.S. Army Signal Corps collaborated with various companies to develop and deploy walkie-talkies. These devices enabled soldiers to communicate instantly across various units, significantly improving tactical efficiency and response times.

The term ‘walkie-talkie’ and one of the first wireless communications became widely associated with the SCR-300, a backpack-mounted radio transceiver developed in 1940 by the Galvin Manufacturing Company (later Motorola) for the U.S. military. The Galvin Manufacturing Corporation played a significant role in refining and mass-producing walkie-talkie technology, contributing to its widespread adoption and use during World War II.

Allied forces extensively used this device during World War II, considerably advancing battlefield communication. In 1941, the SCR-536, a handheld version of the walkie-talkie, was introduced and  further enhanced portability and ease of use for soldiers in the field. 

What Year Did Walkie-Talkies Come Out for Civilian Use?

Even after the war ended, walkie-talkies had made their mark. After their pivotal role in World War II, walkie-talkies transitioned from military equipment to civilian tools, marking a significant shift in communication technology. Industries were looking to navigate the post-war economic boom with as many tools as possible, and the walkie-talkie proved to be immensely useful across a variety of industries.

Now, when did walkie talkies come out for the public? By the 1950s and 1960s, manufacturers expanded their production of two-way radios, targeting the construction, security, and public safety sectors. The 1960s saw the introduction of the first consumer-friendly models like the Channel Master.

These developments made two-way radio communication accessible to the general public for the first time. As industries discovered how two-way radios could speed up operations and improve coordination, adoption spread quickly. Businesses rapidly adopted the technology, integrating it into key workflows to make operations smoother than ever before. 

The New Era: Smart Radios and the Future of Job Site Communication

Wireless technology history and the evolution of two-way communication didn’t stop after World War II, but moved slowly. Throughout the second half of the 20th century, the initial walkie-talkie invention gradually became smaller, more affordable, and more rugged. 

Transistor-based models replaced bulky tube sets, and analog gave way to digital as the decades progressed. Still, the basic structure remained the same: push-to-talk over limited radio frequencies, often with interference, range limitations, and static-filled audio.

In the 1990s and early 2000s, some industries began adopting digital mobile radio (DMR) and trunked radio systems, which allowed for more efficient use of frequencies and clearer audio. However, these systems were often expensive and complex to set up. Meanwhile, cell phones offered a different kind of mobile communication but lacked the immediacy and simplicity of a push-to-talk system.

As the history of wireless technology developed further, the rise of LTE networks, cloud infrastructure, and WiFi unlocked a new opportunity in wireless communication. These technologies allowed modern devices to combine radios’ instant, reliable push-to-talk function with the flexibility, range, and intelligence of today’s connected networks.

Communication technology has always focused on improving speed, clarity, and coordination, but today’s solutions do much more. Smart radios like Relay now offer real-time GPS tracking, channel management, live language translation, and seamless operation across WiFi and cellular networks. 

These features have significantly changed the landscape of devices like walkie-talkies, adding more functionality and evolving these initially simple devices into an increasingly multipurpose tool. Advancements have enabled businesses to coordinate teams more efficiently, improve safety, and respond faster on the ground. 

From tracking crew locations in real-time to breaking down language barriers and keeping dispersed teams connected, today’s smart radios are designed to meet the complex demands of modern industries, far beyond the scope of the original devices. 

When you consider how walkie-talkies were made, it feels like a far cry from the static-filled channels of when the first walkie talkie was invented. Modern smart radios are designed for the industries and job sites they support, addressing key business needs; fast, reliable, and easy communication methods. 

Ultimately, across the history of wireless technology, there has been a focus on improving and optimizing speed, clarity, and coordination to ensure that modern solutions fit today’s needs. Innovative devices offered by companies including Relay represent this next evolutionary step: purpose-built for frontline and field teams, contemporary radio devices provide instant, location-aware communication that can adapt to complex, fast-moving environments. 

Ready to transform your operations by making the switch to Relay’s smart radios? Book a 1:1 demo with a Relay product expert today.

The post The History of Walkie Talkies: From Battlefield Tech to Smart Radios appeared first on Relay.

Many industrial workers lack the training to operate, maintain, or even understand the new generation of smart manufacturing tools. Without strategic upskilling, companies risk falling behind, and workers risk being left out of future job opportunities.

This article will explore how industry leaders, educators, and policymakers can collaborate to upskill industrial workers by equipping them to survive and thrive in the future of manufacturing.

Current and Emerging Trends in Manufacturing

The transformation in manufacturing is propelled by technological innovation, shifting global dynamics, and evolving market demands. Below are the key current and emerging trends shaping manufacturing in 2025:

Digitalization and Industry 4.0

Manufacturers are accelerating their investment in digital technologies, making smart operations and data-driven decision-making foremost in their strategies. Industry 4.0 integrates IoT, AI, and cloud computing into manufacturing processes, enabling real-time data collection, advanced analytics, and adaptive production systems.

Artificial Intelligence (AI) and Machine Learning

AI is becoming a manufacturing foundation, powering predictive maintenance, real-time quality control, supply chain optimization, and workplace safety systems.

Machine learning models process optimization, demand forecasting, and defect detection enabling faster, more accurate decision-making while AI matures and moves beyond pilot projects to enterprise-wide adoption and more sophisticated use, such as generative AI for design and multilingual training tools.

Learn more about Relay’s AI-powered language translation solution here.

Industrial Automation and Robotics

Automation continues to expand, with advanced robotics and collaborative robots (cobots) taking on repetitive, precise, or hazardous tasks. Automation is often paired with AI, resulting in smarter, more flexible manufacturing systems.

Industrial Internet of Things (IIoT) and Connectivity

IIoT connects machinery, sensors, and devices to facilitate real-time monitoring and predictive maintenance. Improved connectivity supports agile manufacturing and enables rapid response to market changes.

Sustainability and Green Manufacturing

Sustainability has become a core business objective as manufacturers adopt energy-efficient processes, circular production models, and AI-powered energy management to reduce carbon footprints. Green manufacturing practices are now differentiators in the marketplace.

Supply Chain Resilience and Localization

Recent global disruptions have forced manufacturers to prioritize supply chain resilience through real-time tracking, automated inventory management, and nearshoring or reshoring. Digital solutions and AI optimize logistics, procurement, and inventory, making supply chains more adaptive and robust.

Workforce Transformation and Skills Development

The ongoing skills gap is a significant challenge, and manufacturers are investing in upskilling, automation to offset shortages, and leveraging AI for multilingual training and knowledge transfer. Collaborative robots and digital tools help workers focus on higher-value tasks, improving job satisfaction and retention.

Additive Manufacturing (3D Printing)

Manufacturers turn to 3D printing for rapid prototyping, complex part production, and on-demand spare parts, reducing lead times and inventory costs. This technology is especially valuable in industries requiring high customization, such as aerospace and healthcare.

Data Infrastructure and Cybersecurity

Reliance on digital systems requires strengthening data infrastructure and cybersecurity to protect operations and intellectual property. As a result, manufacturers are investing in robust data strategies and security measures to support digital transformation.

Challenges to Upskilling

Manufacturers must upskill industrial workers to remain competitive as technology changes. However, several significant challenges persist:

Aging Workforce and Knowledge Loss

As many experienced workers approach retirement, they take decades of practical knowledge, creating a difficult gap to fill. Unfortunately, much of this expertise is not formally documented or easily transferred to new hires.

Skills Gap and Technology Mismatch

The pace of technological advancement makes it challenging for workers to keep up, resulting in a continuing skills gap. Many current employees do not have proficiency in digital tools, data analysis, and advanced manufacturing systems, and new hires often lack the necessary expertise.

Outdated and Ineffective Training Methods

Traditional paper-based or classroom training does not adequately prepare workers for hands-on, real-time challenges on the shop floor. These methods are often not interactive or tailored to the specific needs of industrial roles.

Misaligned Education and Training Programs

Educational institutions and training programs often do not align with the evolving needs of manufacturers, leading to a disconnect between the training and the job’s requirements.

Check out our tips for training industrial staff to use new communication technology effectively here.

Negative Perceptions of the Manufacturing Sector

Manufacturing roles are often perceived as outdated or unattractive, making recruiting younger, tech-savvy talent difficult. The slow adoption of digital tools and modern training methods compounds this perception.

Resource Constraints

Since upskilling requires significant time, money, and infrastructure investment, many manufacturers, especially small and medium-sized enterprises, struggle to allocate sufficient resources for comprehensive workforce development.

Resistance to Change and Cultural Barriers

Workers who fear job loss or doubt their ability to adapt show resistance to new technologies and skill learning. The lack of organizational commitment to continuous learning and worker empowerment for development creates obstacles to upskilling initiatives.

Complexity and Customization Needs

As products and processes become more complex, training must be highly customized and interdisciplinary, requiring cross-functional collaboration and real-world application.

High Turnover and Retention Issues

High turnover and attrition rates make maintaining a consistently skilled workforce challenging, as training investments may be lost when workers leave. Replacing a single employee can cost your business up to six to nine months of their salary. For a $60,000 position, that’s $30,000–$45,000 lost to recruitment and training.

Strategies for Effective Upskilling

Manufacturers require a systematic multi-dimensional upskilling strategy which develops technical and soft skills through technological tools while fostering ongoing learning practices. The following strategies represent the most effective methods based on recent industry insights:

Conduct Skills Gap Analysis

Assess current employee skills and compare them to those required for present and future roles. Use tools like a skills matrix to identify gaps and prioritize training needs.

Set Clear, Measurable Objectives

Define the goals for upskilling programs to guide training efforts and measure progress effectively.

Personalize Learning Paths

Develop customized training plans based on individual skill levels, learning styles, and career goals. Personalized approaches ensure relevance and higher engagement.

Blend Learning Methods

Combine traditional classroom instruction, online courses, and hands-on experiences. Blended learning, including e-learning, workshops, and on-the-job training, will accommodate diverse learning preferences and schedules.

Leverage Digital Tools and Immersive Technologies

Utilize augmented reality (AR), virtual reality (VR), and the metaverse for interactive, safe, and scalable training, particularly for complex or hazardous tasks. Offer online courses, webinars, and video training for flexible, self-paced learning.

On-the-job Training and Mentoring

Provide opportunities for workers to apply new skills in real-world scenarios through job rotations, project-based assignments, and mentoring by experienced co-workers.

Encourage Cross-Training and Apprenticeships

Cross-train employees in different roles to increase their versatility and adaptability. Apprenticeship programs combine classroom learning with practical experience, allowing workers to earn while they learn.

Encourage Continuous Learning

Promote lifelong learning by recognizing and rewarding skill development, encouraging employees to take ownership of their growth, and leading by example at the management level.

Collaborate with External Partners

Partner with trade schools, educational institutions, and specialized training providers to access expert-led programs and certifications.

Provide Ongoing Support and Feedback

Dedicate time during work hours for learning, offer financial support for further education, and provide feedback to adjust training programs as needed.

Conclusion

Manufacturing will evolve into a digital system which depends on data analysis while undergoing rapid transformation. The manufacturing industry needs to prioritize workforce upskilling to remain competitive and resilient. The standardization of automation, AI, and smart technologies transforms traditional roles into new definitions that present both obstacles and possibilities for industrial workers. 

The effective bridging of skills gaps requires targeted training investments alongside modular and tech-enabled learning approaches and industry-education-government partnership development. The strategic importance of upskilling extends beyond technical needs because it enables workers to succeed in contemporary manufacturing operations. 

Organizations that invest in workforce development should achieve better productivity levels, increased innovation, and reduced employee turnover. Workers who commit to ongoing learning will maintain their value and importance in a world that continues to change. The workforce needs upskilling to match technological developments in the industry, which will create a sustainable and inclusive manufacturing future.

Learn more about how Relay’s cloud-based solutions can help you level up your team with the latest technology today.👇

The post How to Upskill Industrial Workers for the Future of Manufacturing appeared first on Relay.

In fact, our research finds that language barriers could be costing your business as much as $500,000 each year in hidden fees and lost profits.

A growing solution for businesses is real time translator technology. Ditching walkie-talkies for smart radios enables bilingual staff to receive live audio translation – a gamechanger for many industries today.

In this article, we’ll explore the benefits of real time translation technology for frontline staff, and compare the best live translator devices in the market today.

7 Ways Real Time Translator Technology is Shaping Frontline Businesses

Live translation devices are a revolutionary addition to many frontline businesses – from casinos and golf courses to large-scale manufacturing facilities.

With better communication, companies can enhance customer service and boost productivity in the workforce – alongside other benefits, which we’ll get into below.

1.   Better Customer Service

Good customer service is the crux of business success. Communication issues in a workforce can have both a direct and indirect impact on customer satisfaction rates.

For example, in hospitality, guest requirements and emergencies must be handled quickly and efficiently. Yet language barriers can lead to slow or poor service.

In other settings, like warehouses and logistical centers, language barriers can cause unnecessary delays – whether that’s due to wasted time or something more serious, like an accident or major manufacturing oversight.

Preventing language barriers within in-house staff, namely through smart radios, can drastically improve customer service for your clients.

2.   Increased Productivity

Productivity in the workforce is another pillar of success. The more productive your staff, the better things are for business.

Various factors can impact workforce productivity, but our research shows that language barriers are a prominent drain on staff. As many as 86% of manufacturing professionals feel that language barriers reduce their productivity.

Additionally, bilingual staff costs businesses an average of $7,500 per employee annually due to lost time spent translating (an average of 4 hours per week). Some bilingual staff also tend to assume a translation role, which can worsen productivity and lead to staff burnout.

By removing language barriers from business, workforces can save precious time and feel less burdened by translation challenges.

3.   Faster Communication

Live translation devices enable faster communication between key professionals on the frontline. In a warehouse, logistical center, or hotel, managers can convey changes and receive instant updates – with no wasted time.

In turn, this leaves a workforce operating as smoothly as possible, with all staff well-utilized and managers able to manage at the highest level.

4.   Fewer Accidents

Workplace accidents cost the US economy $167 billion annually. OSHA estimates that a quarter of accidents are caused by language barriers, presenting a major challenge for frontline businesses.

Essentially, language barriers are a risk to safety, with staff potentially misunderstanding hazard warnings and safe operating procedures – particularly during an emergency, like an evacuation.

It can also leave staff unable to report issues effectively, which is a major safety concern. With technology that enables fluid communication at all levels, employers can reduce the risks of language-related workplace accidents.

5.   Happier Workforce

Businesses can achieve tangible benefits from investing in technology with real time voice translation features. But it isn’t just about what’s in it for your business. Staff can significantly benefit from understanding each other better, too.

Our research into language barriers found that, in a warehouse environment, three-quarters of the workforce actually wanted their employers to invest in solutions that reduce language barriers.

We also found that 65% of workers would feel more satisfied at work if language barriers were removed. High morale and a strong sense of work are important in a workforce, both offering vast hidden benefits to companies.

6.   Reduced Staff Turnover

High turnover rates can be a major problem in certain industries. In logistical hubs and manufacturing departments, time is of the essence. Yet constantly re-hiring and re-training new staff takes precious time away from the production line.

Even the wider workforce can suffer from having to help new employees adjust. In fact, our research finds that almost half of employees feel language barriers contribute to high turnover rates.

Investing in live translation devices for frontline staff can potentially decrease turnover rates, reducing the burden of constant re-hiring practices.

7.   Better Trained Staff

Every workforce needs sufficient training, but it’s particularly crucial on the frontline for safety reasons. Research finds that most training (70%) happens on the job from coworkers and team managers. Most staff actually prefer this type of training, too.

But language barriers can make operational learning significantly less effective. Not to mention, the impact it has on budgets, with companies having to invest more in robust training regimes – potentially in multi-languages to cater to bilingual staff.

With live translation devices, staff can stay better informed on how to get every job done right, potentially reducing the need for extra training.

Benefits of Real Time Translation Technology in Frontline Services

Investing in language barrier solutions can produce major benefits for the workplace, particularly in warehouses, retail settings, and other frontline services. It can even outweigh the costs of investment.

When staff have access to a live audio translation device, it can potentially save a company thousands of dollars per employee. This can be through fewer accidents, reduced turnover rates, and increased productivity.

Real time translator technology can also boost business operations, with staff able to work faster, smarter, harder, and even more happily when language barriers are removed. In turn, this creates more opportunities to successfully expand and grow as a company.

All-in-One Solutions: Comparing Live Translator Devices For Your Business

Unlike traditional two-way radios, Relay offers businesses a chance to reinvent communication channels and boost productivity in the process.

Read how TownePlace Suites is overcoming language barriers with real time translation.

Pros of Relay:

• Real time voice translation to 30+ common languages
• Up to 1,000 channels
• Nationwide connection to 4G LTE Cellular and WiFi
• Indoor and outdoor real time location updates
• Lightweight design
• Durable and water-resistant composition

Alternative solutions to prevent language barriers on the frontline are to use smartphone apps, online software, and earpieces. These, however, can be clunky for staff to use, with the potential to cause even more delays or safety concerns.

With most frontline services already using radios as an integral communication tool, upgrading to a device with an integrated real time language translator makes the most sense for increasing productivity and minimizing delays.

When choosing the best device and solution for your business, consider the translation needs of your workforce and how language barriers may be impacting staff, along with the other requirements you have for a sufficient radio device.

Learn more about Relay for your industry – hospitality, manufacturing, healthcare, food services, and more – or get a demo today to discover its potential to transform your business.

FAQs

Can I Translate Live Audio?

Through major developments in modern technology, various software and devices can translate live audio in real time, like our Relay smart radios. These devices allow conversations in workplaces to be instantly translated into a language of choice.

Is There a Device That Translates Languages in Real Time?

Relay is a smart radio device that translates languages in real time with TeamTranslate™. With unique customization features, every member of staff can choose their preferred language to receive important radio communication. Our device can translate messages into 30+ languages to improve productivity and communication in any workforce.

Conclusion

Communication is an integral part of business – especially when you’re working on the frontline. In healthcare, manufacturing, logistics, hospitality, and even retail industries, language barriers can present a major challenge.

Businesses can’t afford to ignore the benefits of real time translation technology, particularly in the modern era. Technology has progressed significantly to provide instant live translation to staff, with high accuracy rates to benefit the workforce.

Get a live demo today or learn more about how Relay can benefit your business.

The post 7 Ways Real Time Translator Technology Improves Frontline Communication appeared first on Relay.

As we move further into 2025, several key trends are emerging that are poised to reshape how healthcare professionals interact, collaborate, and deliver patient care – here are a few communication system trends and innovations in healthcare that are seeing growth in 2025. 

1. AI-Powered Automated Alerts

Healthcare is a fast-paced environment where things can change instantaneously. Timely and rapid information is key to providing effective patient care, but manual processes can slow this down. AI-powered automated alert systems have emerged as a solution to respond more promptly. 

Research conducted at Mount Sinai Hospital revealed that hospitalized patients whose care teams received AI-generated alerts about adverse health changes were 43% more likely to receive timely escalated care and experienced better overall outcomes. 

AI-driven automated alerts are effective for facilitating early intervention and helping reduce alert fatigue. While alerts are essential, excessive or non-specific notifications can lead to “alert fatigue,” where healthcare professionals become desensitized and potentially overlook critical information. 

A Vanderbilt University Medical Center study demonstrated that AI could help reduce the number of non-actionable alerts, minimizing disruptions and allowing clinicians to focus on the situation. 

2. Patient portals

Patient portals are becoming increasingly important in modernizing patient communications while being HIPAA-compliant. Patient portals have an immense amount of features allowing both healthcare staff and patients to access and view data. Healthcare staff can upload important documents, test results, and other information relevant to the patient. 

Patients can also upload materials, request prescriptions, and manage their care in a more centralized way. Patient portals also include features for secure messaging, allowing for a safe, encrypted channel for treatment updates, and questions, and providing additional information.

According to a report by the Office of the National Coordinator for Health IT, over 60% of patients in the U.S. now access their medical records via patient portals, a number that continues to rise as healthcare organizations prioritize digital communication.

Patient portals are an incredibly convenient solution as they streamline communication while reducing administrative burden. Phone calls and in-person visits are reduced as patients and staff can communicate asynchronously. 

Routine questions can be answered via secure messaging without having to experience long holds or delays. Additionally, patient portals improve medication adherence and post-treatment follow-ups by sending reminders, reducing the likelihood of missed prescriptions or follow-up appointments.

3. AI-Powered Translation and Multilingual Communication Tools

As healthcare systems serve increasingly diverse populations, language barriers remain a critical challenge in patient-provider communication. Miscommunication can lead to medical errors, reduced patient satisfaction, and delayed care, which is why solutions to bridge language gaps are crucial in improving patient outcomes. 

Solutions such as AI-driven translation tools and real-time multilingual communication platforms have the potential to transform how healthcare professionals interact with patients. For example, smart AI-powered translation services—such as speech-to-text applications, AI interpreters, smart radios, and multilingual chatbots—help providers quickly translate medical instructions, prescriptions, and discharge summaries into a patient’s preferred language. 

According to data from 2021, there are approximately 25 million people with Limited English Proficiency (LEP) and they are typically more likely to report poorer health and worse health outcomes. For individuals with LEP, there is a great need for effective methods that patients and doctors can use to communicate with one another. AI-based translations and multilingual communication tools can help speed up procedures and processes whilst ensuring patients feel comfortable even if they have limited proficiency in English. 

4. 5G & Wi-Fi 6 

Modernization is crucial for healthcare teams looking to improve patient care and collaboration with one another. Next-generation networks like 5G and Wi-Fi 6 are steadily being introduced to healthcare communications at a steady rate to ensure that teams have the right tools.

Wider 5G coverage and Wi-Fi 6 have many benefits for healthcare communications, whether integrated with other technology or upgraded current equipment. These provide faster speeds, lower latency, and improved reliability. They also eliminate dead zones in large hospital campuses and mobile healthcare settings, ensuring critical data and alerts are delivered in real-time. 

5. Hands-Free & Wearable Communication Tools

Modern devices such as smart badges, headsets, and body-worn cameras are steadily evolving to offer greater communication for healthcare teams. These devices now feature various push-to-talk capabilities and voice activations, allowing for swift communication without using multiple devices. 

Some also come with additional features, such as noise-canceling technology to ensure clear audio even in high-pressure environments, such as emergency rooms. Hands-free and wearable tools can also improve response times and operational efficiency. 

Smart radios are one of the emerging wearable devices within this trend gaining traction. They provide real-time, push-to-talk (PTT) communication, enabling instant connectivity among healthcare teams. 

Smart radios can be helpful for single locations or a network of locations, such as multiple hospitals or clinics. During the pandemic, Sinai Chicago transitioned to a smart radio system, which improved incident response, emergency management, and hospital administration. 

Smart radios also integrate technologies such as  Wi-Fi, LTE, and GPS. This integration allows for features like real-time location tracking, secure data transmission, and access to critical applications directly from the device. Communication is end-to-end encryption, ensuring complete security and compliance. 

Embracing the Future of Communication Systems in Healthcare

Healthcare communication is undergoing a shift and continually evolving across different technologies. Innovations in healthcare communication are now offering greater connectivity, collaboration, and security for teams. These tools also empower healthcare teams to improve efficiency, response times, and patient outcomes. 

By adopting these advanced communication tools, healthcare organizations can enhance patient and staff safety and maintain compliance with regulatory standards. New tools and innovations in healthcare communications allow organizations to streamline internal workflows and processes and steadily improve their approach to and management of patient care. 

Healthcare facilities like Mobridge Regional Hospital and Horizon Health are improving patient response times with Relay.

You can learn more about how Relay solutions enable healthcare teams to communicate more efficiently through cloud-based communication platforms here.

The post Communication Systems in Healthcare: 5 Trends and Innovations appeared first on Relay.

To enhance guest and worker safety standards within its hospitality sector, New York City has passed the Safe Hotels Act. Also known as Int. No. 0991, New York City’s Safe Hotels Act was signed on November 4, 2024 by Mayor Eric Adams and will take effect on May 3, 2025. 

This legislation introduces new requirements for hoteliers in hopes of creating safer and cleaner hotel environments, as well as bolstering the city’s tourism industry. Obligations for hotels include mandatory licensing, enhanced safety measures, and labor protections for employees.

For hotel employers and operators, understanding and adhering to the new requirements will be essential to avoid penalties and maintain operations.

Who Does the Safe Hotels Act Impact?

New York City’s Safe Hotels Act impacts most hotel owners and operators. Hotels with 400+ rooms may face additional obligations, while hotels with less than 100 rooms should see exceptions.

Unionized hotels may be able to demonstrate compliance by proving they have signed an agreement that expressly incorporates the Safe Hotels Act’s requirements. 

What are the Safe Hotel Act’s New Requirements?

The Safe Hotels Act requires New York City hotel operators to obtain a license from the Department of Consumer and Worker Protection (DCWP) in order to legally operate. These licenses are valid for two years and come with a $350 application fee. Hotels found operating without a valid license may face significant penalties, including fines and potential closure.

To qualify for this license, applicants must satisfy a number of requirements. We’ve outlined a few below.

Directly Employing Core Employees

The Safe Hotels Act requires hotel owners to employ certain “core employees” rather than subcontracting workers. According to Hotel Dive, “The legislation’s definition of ‘core employees’ has also changed, with only front desk and housekeeping roles being a part of that group.”

In addition to hotels with less than 100 rooms, hotels with existing staffing contracts or a single hotel operator may be excluded from this requirement. 

Providing Panic Buttons to Employees Entering Guest Rooms

New York is not the first state to pass panic solution mandates. The Safe Hotels Act builds on national trends emphasizing worker safety and guest security in the hospitality industry. 

Once in effect, NYC hotels will need to provide panic buttons to employees entering occupied guest rooms, such as housekeepers, at no cost to the employee. These devices must share the employee’s location with on-site staff, enabling immediate assistance in emergencies.

Good news, Relay’s panic solution not only meets these requirements but also includes additional features like push-to-talk communication and language translation to further enhance safety and efficiency.

“When I hit the panic button, [our housekeeping manager] knew where I was and came down immediately. The guest is fine but Relay really helped expedite us knowing what to do. I was really glad I could communicate with our housekeeping manager and be on the phone with 911 at the same time.”

– Nicole Hoffart, Front Desk Manager at Fairfield and TownePlace Suites of Norfolk

Raising the Bar: Service and Staffing

The Safe Hotels Act includes a number of requirements which promote maintaining a safe and clean environment.

• There must be at least one employee scheduled to work the front desk at all times
  • During overnight shifts, a security guard can provide sole coverage of the front desk as long as the security guard is able to assist guests and has undergone human trafficking recognition training
• Staff must be able to confirm the identity of guests checking into the hotel
• All core employees must receive human trafficking recognition training (within 60 days of employment for new employees)
• Hotels with more than 400 guest rooms must have at least one security guard on the schedule to provide continuous coverage of the hotel premises
• Hotel operators must maintain cleanliness of guest rooms, sanitary facilities, and hotel common areas, including:
  • Providing clean linens and towels before a guest’s stay
  • Replacing linens and towels upon request
  • Cleaning rooms daily unless a guest explicitly declines, with no financial incentive to opt out of this service
• Short-duration stays (bookings of less than four hours) are prohibited, except for hotels within one mile of either LaGuardia Airport or John F. Kennedy International Airport.

Looking Ahead

The Safe Hotels Act aims to improve safety and labor standards in New York City’s hospitality industry. By adopting compliant solutions built for frontline workers, like Relay, hotel operators can create safer environments, enhance guest experiences, and ensure their teams feel supported—all while staying ahead of regulatory changes.

We’d love to help make the upcoming change a little less stressful. Relay’s all-in-one safety solution meets the Safe Hotels Act’s panic button requirements while offering advanced features like push-to-talk communication, language translation, and location sharing—all in a single device.

Request a 1:1 demo to see how Relay can protect your staff, guests, and operations today.

The post New York City’s Safe Hotels Act: What Hoteliers Need to Know appeared first on Relay.

AI takes care of repetitive tasks, so employees can spend more time doing the things only humans can do, like connecting with guests, solving problems creatively, and personalizing experiences. It also supports instant communication and better coordination to boost productivity and safety. 

Here’s how AI is empowering employees, not replacing them.

1. Automating Repetitive Tasks

Hotels run on a mix of personal services and daily routines. While the personal touch is irreplaceable, many tasks behind the scenes are repetitive and time-consuming. Tasks like inventory tracking, managing check-ins and check-outs, or updating room availability are essential but don’t necessarily need a human touch. That’s where AI steps in.

AI-powered systems can easily manage these repetitive tasks. For example, AI tools can automatically track inventory levels and alert staff when supplies run low. Similarly, self-check-in kiosks powered by AI can handle guest arrivals and departures quickly while the front-desk staff can engage with guests personally. Even hotel security teams can automate their rounds with these AI-powered tools.

By automating these processes, employees have more time to focus on making guests feel welcome and cared for. Instead of being tied up in routine tasks, they can deliver personalized experiences and go the extra mile. In this sense, AI doesn’t replace human effort. Rather it empowers employees to do their best work where it counts the most.

2. Improving Communication and Coordination

Effective communication is the backbone of any successful hotel operation. From coordinating room service and addressing maintenance issues to responding to guest requests, every team needs to be on the same page. AI tools are making this coordination much easier with real-time communication that’s efficient and reliable.

AI-powered communication platforms keep hotel teams connected at all times. For example, housekeeping can instantly notify the front desk when a room is ready, or maintenance staff can receive immediate alerts about a plumbing issue. These tools eliminate delays caused by traditional methods like phone calls or messages. More importantly, these AI-powered tools often allow teams to communicate across languages in real-time, empowering staff otherwise limited by language barriers.

Clear team communication reduces misunderstandings and stress, allowing staff to focus on their tasks without unnecessary back-and-forth. This, in turn, helps them work smarter and more confidently, improving both job satisfaction and guest experience.

3. Boosting Decision-Making with Predictive Analytics

One of the key ways to make guests feel valued is anticipating their needs. Using predictive analytics and by analyzing guest preferences and behavior, AI tools can uncover patterns and provide insights for better decision-making. 

For example, AI can analyze booking history and suggest room preferences, dining options, or even personalized offers for returning guests. It can also predict peak periods for specific services, like breakfast rushes or spa bookings to help employees prepare in advance.

These insights give staff the information they need to deliver exceptional service. Instead of guessing what a guest might want, employees can confidently offer tailored recommendations or solutions. It’s like having a virtual assistant that takes care of the data crunching, leaving the human team free to focus on connecting with guests and creating memorable experiences for them.

4. Supporting Training and Skill Development

Training is an important part of keeping hotel teams sharp and ready to deliver great service. But traditional training methods can be time-consuming, inconsistent, and sometimes less engaging. AI is changing the game by making training smarter, faster, and more personalized.

AI-powered training platforms allow employees to upskill at their own pace. For example, new hires can use interactive modules to learn about hotel procedures, while seasoned staff can explore advanced skills like conflict resolution or upselling techniques. Virtual simulations also provide realistic scenarios, helping employees practice responding to guest situations without the pressure of real-time interaction.

On-the-job learning also gets a boost from AI. These tools can provide immediate feedback and guide employees to improve their performance in real-time. This means less trial and error and more confidence on the job.

With AI as a training partner, hotel employees are better equipped to handle challenges and deliver exceptional guest experiences.

5. Improving Safety and Incident Management

Safety is a top priority in the hospitality industry, not just for guests but also for employees. Hotels can be busy, unpredictable environments, and staff often face high-pressure situations that require quick action. AI is stepping in to make safety management smarter and more proactive.

For example, Fairfield and TownePlace Suites of Norfolk uses AI-powered communication devices to help staff respond to emergencies faster by immediately alerting the right team members. Whether it’s a maintenance issue, a medical emergency, or a security concern, employees receive accurate location information and real-time messages, so they can act quickly.

Moreover, AI-powered systems can monitor real-time data from sensors, cameras, and other devices to detect potential safety issues before they escalate. By automating alerts and providing clear protocols, AI reduces the burden on employees during critical situations. Staff no longer have to waste precious moments figuring out what’s happening or who to contact. AI takes care of that, letting them focus on resolving the issue safely and efficiently.

For hotel employees, this means working in a safer environment with the support they need to handle incidents confidently. AI doesn’t just improve safety processes; it reassures employees to feel valued and protected while they deliver excellent service.

AI as a Valuable Ally in the Hospitality Industry

AI is proving to be a game-changer in the hospitality industry, but not in the way some might fear. Rather than replacing employees, AI is empowering them to do their jobs better and more efficiently. From improving communication and automating repetitive tasks to informed decision-making, training, and safety, AI is a supportive tool that allows hotel staff to shine in their roles.

Want to explore more ways AI can support your team? Our eBook, 7 Technological Trends Shaping Guest Experiences, delves deeper into the trends transforming guest satisfaction and hotel operations.

Download your copy today to discover even more ways AI can empower your staff and help you stay ahead in the competitive hospitality industry.

The post 5 Ways AI is Empowering Hotel Employees, Not Replacing Them appeared first on Relay.

Luckily, there are many resources available for hospitality professionals working towards future-proofing their businesses. Industry reports, hospitality influencers, and other up-to-date resources help paint a broad view of the industry. While these resources may not fully predict the future, they can provide a more nuanced picture of consumer behavior now and what’s to come. 

We’ve curated a list of 13 resources for hospitality professionals that may help with strategy planning and operations moving forward:

1. EHL Insights: EHL is one of the leading sources for hospitality news and trends year-round. It provides great information to keep you up-to-date on what’s happening in the industry on a daily basis. They focus more on experiential design and digitalization trends that could reshape how hotels operate and engage with guests.
2. McKinsey: McKinsey is a major consulting firm that releases a state of hospitality report every year. Their 2024 report, The State of Tourism and Hospitality 2024, highlights key trends driving consumer travel, including domestic vs. international travel, the role of personalization in travel, and other emerging trends that will shape the rest of the year. 
3. Deloitte: Similar to McKinsey, Deloitte is a major consulting firm that undertakes its own research in different areas of hospitality to understand current trends. Their latest report, The Hospitality Industry Guest of the Future, looks at consumer hospitality trends in the UK, with many of the findings applying to the U.S., such as the role of tech moving forward and shifting demographics within travel.  
4. Hotel Marketing Podcast: For businesses looking to kickstart marketing operations, particularly digital marketing, Hotel Marketing Podcast is a good resource. It provides a host of resources to help you get started. Their episodes cover digital marketing trends in hospitality, from email to social, as well as practical guidance on creating marketing content to drive growth.   
5. Unreasonable Hospitality: Written in 2022, Unreasonable Hospitality is an incredible book that will help you think about strategy moving forward. The book looks at the role of service and leadership in hospitality and how to put people at the center of any hospitality business. 
6. Lodging Leaders: Lodging Leaders is an award-winning podcast that examines current trends and issues facing the hospitality industry. It has covered a variety of topics, including sustainability, investment, and innovations in the industry.
7. No Vacancy: No Vacancy News takes a more behind-the-scenes approach to hospitality and sits down with C-Suite leaders across the industry to understand what the modern hotel business looks like. Their content includes podcasts and bite-sized videos on topics ranging from personalization, operations, and exploring legendary hospitality careers. 
8. Cloudbeds: Cloudbeds hosts a series of webinars for hospitality professionals that may be useful for those seeking more digital marketing inspiration. The topics covered include channel strategies, how to deliver a 5-star guest experience, the power of data, and more to help hospitality businesses with their marketing efforts. 
9. Checking in with Anthony and Glenn: Led by leading figures from the Travel Channel, Checking In includes conversations with industry experts on topics to empower businesses and careers. Their latest set of podcasts delves into areas such as creating the best guest experience, hotel design, and exploring new hotels and companies entering the business. 
10. HospitalityON: HospitalityON is one of the more comprehensive hotel industry news articles, and is particularly significant if you’re looking to stay caught up with real-time developments in the industry. HospitaltyON has both a YouTube channel and articles, and there is plenty of content to choose from regarding the latest news in hospitality. 
11. Skift: Skift is one of the top resources for hospitality and travel news. It provides a wealth of data on new trends and shifts in the industry. Content from Skift covers technological advancements, such as the role of AI, as well as deeper dives into hospitality trends and news, such as the impact of major events (e.g., Olympics, major games) on hotel businesses. Their content includes podcasts, articles, newsletters, and more, so there’s a wide variety to choose from.
12. Hotel Management: This site offers news and features on all areas of the hospitality industry, from development and investment to technology and design. It’s an excellent resource for senior industry figures, as it provides more strategic insight into what hospitality businesses are currently doing. 
13. The Wise Pineapple (Christi Trippin): Christi Trippin is a hospitality guru focusing on leadership content within the hospitality industry. Her book, Yes is the Answer, maps out four key steps leaders can take to build a better team culture, and how to build a brand both employees and customers love. 

Relay’s Hospitality Report: What Are Your Industry Peers Doing?

As part of our commitment to the hospitality industry, we’ve leveraged our internal data and survey findings from industry professionals to inform the sector further and ensure we are staying up to date with current trends. Our data has uncovered many exciting trends revolving around guest experience, where hospitality leaders are making investments when it comes to safety and technology, and much more. Our report is free and a valuable resource for anyone interested in data-driven insights into the future of the hospitality industry. 
You can read our report here, Relay Hospitality Report 2024.

The post Understanding the Future of Hospitality in 2024: Today’s Best Resources appeared first on Relay.