Introducing new technology and devices can often be met with hesitation (here’s our guide to overcoming resistance to change). Employees may worry about learning to use a new device, adapting to changing roles, or even job security. However, one thing is certain: when your golf course staff adapts to modern communication technology, the entire operation becomes more effective. So, how do you address concerns and successfully implement these tools? Keep reading.

Why Effective Training Matters

Ever played a game of “telephone”? The more a message is passed along, the more distorted it becomes—until the final recipient hears something completely different. The same happens in golf course operations. As instructions filter through multiple employees, miscommunication increases, leading to operational breakdowns.

With advanced communication technology, direct messaging reduces confusion—but only if your team knows how to use it effectively.

For a shotgun start, staff can be stationed across the course to guide golfers to their starting holes. Even if some employees aren’t familiar with the layout, they don’t have to rely on a map or yelling over a few holes to someone else, instant communication with those who know the course best ensures a smooth and timely start.

When a frustrated group has complaints—whether about pace of play, a group ahead playing multiple, or anything else a group complains on a normal day about—maintenance staff or any other employee caught here can call a ranger or pro to handle the situation. No long waits for the upset group, no unnecessary confrontations—just quick conflict resolution to keep golfers happy.

And when an employee faces a golfer’s question they can’t answer, instant access to colleagues with the right knowledge means a faster resolution. The golfer gets back to their round, and your staff stays focused on their tasks. Faster play, happier guests, and a more efficient operation.

Click here to download our guide to improving pace of play with strong team communication.

Preparing for Training

It’s easy for staff to fall into routines where recurring challenges become accepted rather than addressed. Often, the clearest way to justify change—like adopting new technology—is by examining past breakdowns, errors, or conflicts as learning opportunities.

Reviewing past events can reveal patterns of miscommunication that many have come to see as unavoidable. But they don’t have to be.

On the course, you need a reliable communication system that reaches staff immediately—no matter where they are. Devices must be durable enough to fall out of a cart or off a mower, and able to withstand being exposed to rain, high heats, and at some courses, pretty low temperatures too.

Your team needs real-time alerts for every critical situation: groups skipping holes, unfilled divots, backups on the course, or thunder and lightning approaching quickly. Instantaneous and efficient communication keeps operations running smoothly.

Even minor updates—like notifying staff of a passing shower—can make a difference. While a weather horn won’t sound for light rain, a heads-up lets employees take cover. As anyone who has ever been on a golf course knows, few things are more uncomfortable than an August afternoon after a storm—especially when you’re drenched.

An uninformed staff can’t consistently meet the needs of the course or its players. But a team that stays connected and aware of everything happening across the course can.

Training Best Practices

So, you’ve invested in new communication devices and have a grand vision for how they’ll transform your daily operations. Now comes the real challenge. How do you train your staff to understand and use this technology?

1. Become the expert first. Meet with your device provider to learn the most common functions and build a relationship for ongoing support. Staying informed about updates and new features ensures you get the most out of your investment.
2. Plan strategic training sessions. Begin with your managers and share with them how you see this new technology changing how operations will work and get them familiar with the technology before introducing it to everyone.
3. Once your leads are trained, schedule sessions when most people can attend—whether before or after shifts or during downtime. It might require them logging an additional paid hour or two of work but streamlined communications will make them more efficient and valuable over time, making these trainings an investment. Breakout sessions for people with different roles will help them learn how they will benefit from this new technology they’re being “forced” to embrace.
4. Finally, make resources accessible. Provide easy access to user guides and encourage staff to explore new features. The more familiar they become, the more likely they are to discover applications that improve workflow and enhance communication.

As time goes on, you’ll want to schedule refresher courses. These can be much more casual, and you can hear back from those communicating with each other on a daily basis to find out what’s working and what’s not. You’ll get the pain points, and you’ll find out what you need to work on—or what you need to ask the provider to keep communications efficient and ever-improving.

Overcoming Common Training Challenges

Can you expect integrating new technologies into your workforce to improve overall operations? Yes. Can you expect it to happen without hiccups? Probably not.

Be prepared to tackle challenges and answer a wide range of questions—some expected, others you’d never anticipate.

• Seek out anyone resistant to the new technology. Ask what would make them more comfortable and continue to check in. You want to make a lasting change and getting people onboard early is key.
• Have managers keep an eye out for anyone struggling to keep up with the technology itself. Pair them up one-on-one with people who adapted easily as a support resource.
• Create an onboarding guide. Staff turnover is inevitable, and having a structured resource ensures new hires can get up to speed quickly without requiring a full training session every time.
• Be mindful of timing, especially if training sessions are scheduled at the end of the workday. Employees may be less receptive to new technology if it consistently extends their hours.

Overall, pay attention and listen to your employees. They’ll be the first to understand evolving needs since they’re using the new technology every day. If you empower them to take the lead, the embrace will happen much more quickly. 

Measuring Training Success on the Course

If you’re not following up and tracking the success of a new initiative, you won’t know if it’s the right decision—or if your investment is paying off through a more efficient, cohesive staff.

Gather feedback. Find out who is using the technology as intended, who has discovered new applications, and who has abandoned it. Insights from the first two groups might help win over the third, ensuring your entire staff operates in sync. When grounds crews, pro shop staff, and on-course teams are aligned, the operation runs smoothly. When they’re not, inefficiencies ripple across the course.

Dig deeper—learn why some staff members have integrated the technology seamlessly while others have set it aside. Understanding these patterns will help you refine training, address concerns, and maximize adoption. A little effort in gathering feedback can lead to big improvements.

The Case for a “Modern” Solution

When communication feels more like a challenge than a strength, it’s time for a change. In modern golf operations, effective communication is essential—and the right technology makes all the difference. By equipping your staff with reliable tools, you’re not just improving efficiency; you’re building a team that feels connected, confident, and ready to handle any situation.

For golf courses that need clear, instant communication, Relay for Golf Courses is the ideal solution. Built for outdoor use, they withstand extreme conditions— like the weight of a golf cart backing over it after it slips from a worker’s pocket. Their dual LTE and WiFi connectivity means they’ll work across the course, and across the country.

Implementing new technology isn’t always easy—but no harder than hitting the 18th green from 150 yards with a match on the line and people watching from the clubhouse. 

Fortunately, Relay’s sleek, lightweight devices are designed for simplicity, making training quick and adoption seamless. As your staff embraces the modern technology, your operations will become smoother, your guests will have a better experience, and your team will work with greater confidence—all of which add up to a stronger, more successful course.

Learn why courses like Pinehurst, French Lick, Twin Oaks, and Ocotillo Golf Club have made the switch to Relay. 👇

The post Tips for Training Golf Staff to Use New Communication Technology Effectively appeared first on Relay.

But what happens when players and staff don’t speak the same language?

For many golf courses, language barriers are a hidden challenge—one that impacts safety, efficiency, and player satisfaction in ways that aren’t always obvious until something goes wrong.

Why Language Barriers Matter in Golf

Golf courses are busy, dynamic workplaces. From early morning maintenance crews to clubhouse staff and course marshals, teams need to be in sync. And when communication breaks down—whether between staff or between staff and golfers—problems start to stack up.

• Missed safety cues (like weather warnings or cart path restrictions)
  
• Delayed maintenance because instructions aren’t understood
  
• Poor guest experiences due to confusion or misunderstandings
  
• Overreliance on bilingual staff, leading to burnout and inefficiencies
  

Simple instructions like “cart path only today” or “watch for wildlife near hole 12” need to be understood the first time. Misunderstandings lead to damaged turf, frustrated guests, and operational hiccups that slow down the pace of play.

Staff-to-Staff Communication: Safety Starts Here

Behind the scenes, every golf course is a complex operation involving machinery, chemicals, unpredictable weather, and tight schedules. That makes effective communication a safety issue, not just a convenience.

If a maintenance lead is showing a new hire how to operate a mower or handle irrigation, there’s no room for misinterpretation. One small error can cause equipment damage—or worse, an injury.

Yet in many cases, bilingual employees are asked to carry the weight of communication. While helpful, this approach has major flaws:

• If they’re off for the day, communication suffers.
  
• If they’re overburdened, things fall through the cracks.
  
• It’s not scalable as your team grows.
  

Instead, providing real-time translation tools ensures that all staff can understand instructions, respond to urgent updates, and collaborate more effectively—without needing a dedicated translator on hand.

Read our guide to Effectively Managing Golf and Resort Teams here.

Staff-to-Golfer Communication: A Better Experience from the Start

When someone visits your course, they expect to feel welcomed and informed from the moment they check in. That experience hinges on your staff’s ability to communicate clearly—even if a golfer doesn’t speak the dominant language.

Imagine these scenarios:

• A golfer doesn’t hear “cart path only” until the fifth hole.
  
• A weather alert goes unrecognized.
  
• Lunch orders aren’t called in from the 8th tee, backing up the 10th.
  

Each of these issues can be traced back to one thing: communication. And when it breaks down, so does the flow of the course.Real-time translation solves this by enabling your staff to answer questions, share policies, and give course instructions without language getting in the way. It’s not just about convenience—it’s about creating a course culture where every guest feels considered.

Equip Your Course with the Right Tools

Language barriers may feel like an unavoidable part of running a diverse team and welcoming a wide range of players—but they don’t have to be.

Relay makes real-time translation possible at the push of a button. With support for over 30 languages, staff can speak in their native language and be instantly understood by coworkers or golfers.

Here’s what that means for your course:

• Safer training and daily operations
  
• More inclusive and welcoming guest experiences
  
• Less reliance on bilingual team members to “fill in the gaps”
  
• Faster response to urgent situations—no waiting for a translator
  

And since Relay also works as a communication platform for teams, it consolidates messaging, translation, and incident response in one tool.

The Bottom Line: Communication Drives the Game

Golf is a game of focus, rhythm, and timing—and that applies to your operations, too. When communication is clear, everything flows better. Maintenance gets done right the first time. Guests feel more at home. Emergencies get handled faster.

Investing in real-time communication tools like Relay means your course is ready to serve every guest and support every team member—no matter what language they speak.

Make your course a place where everyone feels welcome, safe, and heard. Learn how Relay is helping customers break language barriers and elevate the experience—for staff and guests alike.

The post Breaking Language Barriers on the Course: How Better Communication Leads to Safer, Smoother Golf Operations appeared first on Relay.

FRENCH LICK RESORT & CASINO

Safety and Connectivity United: French Lick's Relay Experience

TWO VIDEOS, ONE GREAT STORY

Transforming Communication and Safety at French Lick Resort

Nestled in the enchanting town of French Lick, the historic French Lick Resort unfolds its tapestry of rich history and diverse attractions. From the lively casino to the serene West Baden, this expansive 3000-acre property, including three golf courses, posed unique challenges for effective communication. French Lick Resort embarked on a journey with Relay that would transform not only their communication methods but also redefine safety protocols.

Unifying Teams Across the Resort

In the days before Relay, French Lick Resort grappled with communication challenges using traditional radio devices. Paco Medina, the security manager at French Lick and West Baden recalls, “Before relay, we were using the large brick-style radio devices. What we found with them was we were having communication issues.” The vast property, with areas untouched by their radio tower signal, created communication gaps, especially during critical moments.

“It really hampered our response to certain areas… we would run into people not being able to notify us of a medical emergency or an emergency when we were evacuating the building because they weren’t able to reach us with the communication devices.”
– Paco Medina, Security Manager at French Lick Resort

Reliable Communication with Relay

The transition to Relay marked a turning point for French Lick Resort. Paco shares, “After we switched to Relay, things became much easier from our side of things.” Starting with 125 devices and swiftly doubling within the first year, Relay seamlessly connected all departments. “It’s easier to use and get a hold of people,” says Jordan Santa, Head Golf Professional. “If they missed their phone calls it could take several minutes to help a guest versus several seconds.” 

As for its size, “They’re so light you don’t even know you’re carrying them,” says Dustin Farris, Slot Operations Manager.

Worker Safety Enhanced

One feature that stood out for French Lick Resort was Relay’s panic alarm and beacon system. Paco underscores its significance, stating, “With the beacons and the panic alarm feature that Relay has, it really sped up our response.” This feature instilled confidence in staff, especially housekeeping and associates who could trigger alarms in emergencies. 

“If we have employees get in situations where they need help immediately, with the press of that button, our team has someone right there,” shares Dustin. The security team or front desk could then respond promptly, elevating overall worker safety. 

The broadcast feature has also emerged as a lifeline during severe weather events and emergencies, ensuring swift communication throughout the resort.

Breaking Language Barriers

Welcoming over a million guests annually came with its own set of challenges, including language barriers. Paco highlights the transformative impact of Relay’s translate feature, saying, “Our teams are on staff 24 hours a day, but with the volume of people we have, there are language barriers that come with some of our guests.” The translate feature bridged communication gaps during EMT calls, fostering a more inclusive and responsive environment.

Streamlined Communication and Cost Savings

By bidding farewell to outdated devices, Relay brought efficiency and cost-effectiveness to French Lick Resort. “Thanks to Relay, my overall productivity has gone up,” says Mike Henry, EVS Manager. “I’m grateful for that.” The all-in-one device streamlined communication, fostering a sense of connectedness across the entire resort.

“The impact that relay has had on our business is saving us a ton of money. Right off the bat. Our radio system was broken.”
– Paco Medina, Security Manager at French Lick Resort

Exceptional Customer Service

French Lick Resort’s partnership with Relay unfolded as a remarkable journey. Paco commends Relay’s customer service, sharing, “Working with Relay has been fantastic. Their customer service has been one of the top vendors that we have onboarded since opening the resort.” Quick and efficient support ensured a seamless integration of Relay into the daily operations of the resort.

Conclusion

The Relay experience at French Lick Resort is a testament to the transformative power of unified communication and enhanced safety features. By bidding farewell to outdated radio systems, Relay not only bridged communication gaps but also provided a comprehensive solution to worker safety concerns. The resort now thrives on streamlined operations, significant cost savings, and a newfound peace of mind.

• 3,000+ acres that includes two historic resort spa hotels, stables, a casino, and three golf courses
• 38,000 sq ft of gaming space and 700+ hotel rooms

INDUSTRY

HOSPITALITY

CASINOS

GOLF COURSES

FACILITIES MANAGEMENT

OBJECTIVE

To unify and streamline communication across all departments and emergency services, enhancing the safety and experience of guests and staff.

RESULT

French Lick Resort successfully integrated Relay devices, which led to efficient communication, swift emergency responses, reduced costs, and a heightened sense of security among employees and guests.

GET A DEMO

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OCOTILLO GOLF CLUB

Relay is Powering Faster and Clearer Communication

Photograph © Ocotillo Golf Club

Clear Skies and Messages for Popular East Valley Golf Club

With 27 holes, 180 acres, and 300+ golfers a day, Ocotillo Golf Club is considered one of the best and busiest golf courses in the East Valley. Located in Chandler, Arizona, Ocotillo Golf Club is just minutes from Phoenix Sky Harbor International Airport and a short drive from popular Scottsdale attractions. The course is well-known for its stunning design by renowned course architect Ted Robinson, featuring lush fairways, scenic waterfalls, and numerous lakes.

Walkie-Talkies: Lacking Range and Functionality

Before adopting Relay earlier this year, Ocotillo Golf Club was using old school walkie-talkies. These walkie-talkies lacked the functionalities and geographical range the course needed due to its large size. Ocotillo’s Club Manager, Jeff Ruedy, shared, “There were certain soft spots on the course where the old walkie talkies wouldn’t work.” He continued, “ They were a little muffled and the quality wasn’t the best.” The walkie-talkies they were using also didn’t have the ability to talk to people individually or create specific channels for events, such as tournaments and weddings, which the club hosts regularly. Looking to upgrade communications, Ocotillo Golf Club began looking at alternative solutions.

Keeping Communications Simple

Some of the other golf courses within Ocotillo’s management company’s portfolio were already using Relay, steering them to look at Relay for communications first. A few of Relay’s key features resonated well with the club, including its clarity, 1:1 calling capability, lightweight, clippable design, and customizable channels that can be created for different departments and events. While hesitant at first, Ocotillo’s staff, from outside services to the front desk, became big fans once they started using them and realized they could communicate across the entire course. Now, grabbing and signing out a Relay is part of their everyday opening procedure. Ruedy shared that their Relay’s have been a lot easier for his staff to learn and use, “especially with the generation we’re managing, you want to try and keep it as simple as possible so there’s no excuse not to communicate.” Since implementation, the staff has even enjoyed brushing up on their French and Mandarin in the off-season with Relay’s translation feature.

“I like the customer service side of [Relay] so far too, which to me is a big deal. I try to steer the business towards companies that are passionate about taking care of us and actually care. So far Relay has been really good about that.”
– Jeff Ruedy, Club Manager at Ocotillo Golf Club

Taking Operations and Guest Experience to the Next Level

Ocotillo upgrading their communications solution has streamlined operations and enhanced response times across the course. Ruedy stated, “It seems like the level of communication has gone up since we got Relay versus the old school walkie-talkies. It’s how fast we’re receiving information that is just a lot better with Relay.” Instead of people traveling to relay information, communication is happening instantly, directly with the person who needs to hear it.

For the food and beverage team, communication went from a person running back and forth to refill buffet lines, to a quick call to the chef. On the course, the player’s assistant and beverage carts can quickly pass along player concerns without taking their eyes off the situation. “If we have any situations where people are acting a little immature or bringing their own adult beverages on the course, it’s just a quicker way to provide the information,” said Ruedy. Ocotillo also deals with a number of people trespassing and riding electric bikes on the course. With the team now better connected, they can identify the trespassers’ locations in real-time and get them cited faster.

Ruedy shared that his team is looking forward to pushing the boundaries when it comes to utilizing Relay’s functionalities for operations during this year’s busy season.

“As far as the product’s durability, reliability, and functionality, I would recommend Relay to anyone.”
– Jeff Ruedy, Club Manager at Ocotillo Golf Club

• 27-hole championship course spread across 180 acres
• Hosts 300+ golfers daily, making it one of the busiest courses in the East Valley
• Renowned for its scenic design, featuring waterfalls, lakes, and lush fairways

INDUSTRY

GOLF COURSE

OBJECTIVE

Improve communication range and clarity across the entire course to streamline operations and enhance guest experience during busy seasons and events.

RESULT

Relay was responsible for faster and more reliable communication, enhancing staff efficiency, streamlining operations, and improving guest service across the course.

GET A DEMO

The post Ocotillo Golf Club appeared first on Relay.

LONG BEACH COUNTRY CLUB

Elevating Tradition Through Innovation: The Relay Advantage

How Relay Transformed Long Beach Country Club's Communication and Efficiency

Nestled in the serene embrace of Long Beach, Indiana, Long Beach Country Club has long been an emblem of tradition and excellence. For Monica Bernat-Hall, the Assistant General Manager with seven years of dedication, and Annette Corbett, a seasoned 12-year General Manager, the club’s rich history was accompanied by operational challenges that called for a modern solution.

Relay has been a game-changer – our service flow during peak hours is now efficient, minimizing errors and enhancing member satisfaction.

The challenge was clear: the existing communication setup fell short, hindering the club’s operations. ”Our prior equipment setup, including headsets, failed to meet the demands of our diverse spaces, especially our bustling outdoor dining areas,“ Monica explains. Enter Relay, a transformative communication solution that would redefine the way Long Beach Country Club operated. The transition was seamless, and its impact was undeniable. ”Relay has been a game-changer,“ Monica affirms. ”Our service flow during peak hours is now efficient, minimizing errors and enhancing member satisfaction.“

Annette concurs, noting that Relay’s impact transcended mere efficiency. ”We’ve seen a remarkable reduction in equipment replacement costs and shipping expenses, which directly contributes to our bottom line.“

With Relay in their corner, Long Beach Country Club’s management team found newfound empowerment in bridging the gap between the front and back of the house. ”Communication between staff members has improved significantly. The management team acts as a conduit, ensuring information flows seamlessly, elevating the overall dining experience,“ Monica explains.

Peering into the future, Monica and Annette envision Relay as a catalyst for even more profound changes. ”Relay’s indoor/outdoor real-time location is particularly promising. It has the potential to amplify efficiency and safety measures, making our operations even more dynamic,“ Annette observes.

To businesses still reliant on traditional communication methods, Monica offers a resounding message: ”The limitations of two-way radios no longer align with the demands of a modern establishment. Relay’s hands-free system empowers our team to excel without constraints.“

Annette echoes the sentiment: ”Our advice is simple—embrace change, explore Relay, and witness the transformation it brings.“

The narrative of Long Beach Country Club’s Relay journey is one of dynamic evolution and progress. With Relay as a steadfast partner, Monica, Annette, and their dedicated team are crafting a new era of operational excellence that seamlessly merges time-honored tradition with cutting-edge innovation. As the sun gracefully sets, Relay continues to illuminate a path toward an even more efficient and prosperous future for Long Beach Country Club.

• 100 year-old Country Club near Lake Michigan’s shoreline
• Offering a range of amenities like golf, tennis, swimming, dining

INDUSTRY

HOSPITALITY

GOLF COURSES

OBJECTIVE

Improve operational efficiency, reduce equipment replacement costs, bridge communication gaps between staff members, and enhance the overall dining experience for club members.

RESULT

The club experienced a significant reduction in equipment replacement costs and shipping expenses, positively impacting their bottom line. Relay’s unified communication bridged the gap between the front and back of the house, enhancing overall dining experiences. 

GET A DEMO

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PINEHURST RESORT

Improving customer service and employee engagement through better communication

Relay is the right solution for Pinehurst Resort

Two drivers exchange a smile and a nod as their shuttles filled with guests roll past each other. Inside the hotels, teams of housekeeping staff are already buzzing through the hallways with carts filled with crisp sheets and fluffy towels. At the front desk, friendly hosts are spreading that unique southern hospitality Pinehurst Resort is renowned for. Team members are in sync and connected – thanks to Relay.

“It really does change the game when it comes to employee engagement and obviously guest service and guest impact being positive at the end of the day,” said Matt Chriscoe, the Director of Hotel Operations at Pinehurst Resort.

It’s hard to say that a small communication device has a large impact on your property, but I will say with Relay, it really has

With more than 400 guest rooms in three hotels as part of the resort, Pinehurst has found that nothing else compares to Relay when it comes to making sure their employees stay connected and focused on providing guests with an experience they’ll remember.

“It’s hard to say that a small communication device has a large impact on your property, but I will say with Relay, it really has,” says Chriscoe.

  

 

While investigating their options, Pinehurst discovered Relay’s powerful device that has the ability to connect nationwide using the 4G LTE cellular network as well as WiFi.

Now, losing connection is no longer an issue, no matter if an employee is inside a hotel, at the clubhouse, or picking up a VIP at the airport.

“The range was a big proponent for us in how we could travel hundreds of miles with this device and still have the same communication as if you were 100 feet away,” says Chriscoe.

As Pinehurst integrated Relay throughout their campus, team leaders quickly began to see the many other benefits of having their workers connected through Relay.

 

 

Each device is equipped with GPS tracking. When using the Relay Dashboard or App, any employee is easily located and you can directly communicate with them using your phone, laptop or another Relay device with just the touch of a button.

 

“When you think of industry, any industry, one of the top struggles that a lot of people have is communication, and that can be in various forms,” adds Chriscoe. But for us it was obviously verbal communication, passing along information.”

 

“So with the functionality of the device, it has allowed us to, I think, have better work and employee relations throughout the company.”

 

When Pinehurst decided to ditch their old two-way radios and upgrade their technology, Chriscoe says the team at Relay helped to make the transition nearly seamless.

 

“We had great customer support from the Relay team,” says Chriscoe. “Whether it’s the clips, or the earpieces, or the devices themselves, or the dashboard — how to add users, how to eliminate users, how to add teams.”

 

“All of those things were new to us in that world, but we were able to have a nice blend of communication back and forth with the customer service team, the sales team with Relay, and then our teams getting real-world feedback.”

 

 

While Relay has been the right solution for Pinehurst in improving communications and guest experience, it’s also been a boost for their bottom line compared to their previous radio system.

 

“The cost to repair, the cost to purchase new (equipment) continued to increase. The devices (Relay) are not as expensive as the other two way communication system…and overall that allows us to do more with our revenues and expense line controls,” said Chriscoe.

 

“It has been a wonderful solution for us. We’re very, very pleased with the product.”

 

• Three hotels, 400+ guest rooms, spa, extensive sports and leisure facilities
• 2,000+ acres
• 55,000 sq.ft. of indoor space

INDUSTRY

HOSPITALITY

GOLF COURSES

OBJECTIVE

Improve employee engagement, streamline operations, enhance guest experiences, and reduce communication challenges across the expansive resort.

RESULT

Pinehurst experienced improved work relations, streamlined operations, and enhanced guest satisfaction. The cost-effectiveness of Relay compared to their previous system allowed them to optimize expenses, significantly boosting their bottom line. Pinehurst Resort achieved seamless communication and exceptional guest experiences.

GET A DEMO

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In this webinar, Relay will show you why now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations.

What is Relay? [5:43]

Relay, a cloud-based platform that enables real-time communication works with over 250 courses nationwide to unify staff and help create a better experience for club members. Relay not only helps teams communicate more efficiently, but also modernizes workflows, provides performance data directly to managers, and optimizes operations in order to drive success. 

One of the major differences between Relay versus traditional radios is that Relay is software based. Imagine having reliable two-way communication in real time but also be able to analyze that data to improve your operations. Relay is also ultra-durable, water resistant, and able to withstand the abuse that comes with working in adverse weather and harsh temperatures. Relay is built for the teams on the front lines. 

So why is connecting your departments with one operations solution vital to club success? And how does Relay play into it?

1. First impressions are everything [7:45]

“First impressions could be the difference between receiving a five star review – or not.” 

By connecting your first touch teams (valet, bag drop, check-in) with instant and discreet communication, they are able to anticipate members’ arrivals, reduce wait times, and make the best first impression possible. These teams send guests off to their activities in a positive mood, ready to enjoy their day. 

2. Reduced maintenance response time = more satisfied members [8:58]

In a busy club there is a lot to manage in terms of maintenance, and some needs are more urgent than others. By utilizing Relay’s advanced indoor and outdoor location tracking, maintenance professionals closest to an issue can address a situation, thus decreasing both response time and repeat tickets. 

3. Keep things moving by monitoring pace of play [9:38] 

Another aspect where Relay’s indoor and outdoor location can be utilized is tracking pace of play – rangers are able to be easily located throughout the course and quickly dispatched to the areas of the course that are getting backed up. 

4. Increase revenue and satisfaction by optimizing food and beverage [12:08]

When it comes to increasing customer satisfaction and revenue in a club, one of the most influential departments is food and beverage. With a dedicated food and beverage channel and direct calling, food and beverage requests can be fulfilled quickly and accurately, resulting in less food waste and quicker ticket times. When utilizing location tracking, clubs can also track and place beverage carts in appropriate areas to meet increasing demand. 

5. Reduce training time for tournaments and events [13:15]

New software often requires heavy lifting on the side of management for implementation and training, but Relay has done the work to make training more efficient and easy to learn. Training both temporary employees for tournaments or new staff for day to day use only takes a few hours and can be self-led through on-demand training. This cuts downtime dramatically and gets teams to work- faster. 

With the 2023 season just ramping up, now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations. For more information and to schedule a full demo of Relay’s all-in-one solution click here.

The post Club Connections 101: Creating a unified team through cloud-based communication appeared first on Relay.

In this webinar, Relay will take you through three simple, yet meaningful ways to improve member experience that you can set into motion before the new year, all while saving time and money for your course operations team.

You will learn how to:

1. Successfully curate the first-visit experience for new golfers while protecting the experience members have come to expect.
2. Start anticipating member needs rather than reacting, all while saving time and money.
3. Streamline communications behind the scenes to improve member experience, even with limited staff.

The post 3 Simple Steps To Improve Member Experience in 2023 appeared first on Relay.

Our seventh installment of Office Hours take us to Oakmont Country Club in Glendale, California where we sit down with Sean Van Straatum. Currently, Sean is the Assistant General Manager & Director of Food & Beverage at Oakmont Country Club. Throughout Sean’s career, he has been privileged to work with amazing individuals that continue to motivate and inspire. He looks forward to always being open to explore, learn new concepts, and immerse himself into the world of hospitality.

The post Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club appeared first on Relay.

TWIN OAKS GOLF COURSE

Transforming Operations at Twin Oaks Golf Course with Relay

Relay is powering course operations with a range that old school walkie talkies would die for

In the picturesque landscape of Twin Oaks Golf Course, effective communication is the driving force behind seamless operations. Troy Ferguson, the General Manager, shared how Relay revolutionized their communication strategies, enhancing productivity and problem-solving across the entire property.

 

Reliable Communication Redefined

“We are using Relay to help run our operations at Twin Oaks Golf Course,” Troy explained. “We needed a more reliable radio technology that could cover the whole property with clear sound quality.”

 

Efficiency Amplified

Relay became the linchpin in Twin Oaks Golf Course’s communication network, linking their outside service staff, starter, and the golf shop. Troy highlighted how Relay streamlined their processes and enhanced productivity throughout the operation.

“Relay has given us an efficient way to solve problems and enhance productivity in all aspects of our operation,” he said.

 

Beyond Traditional Solutions

Before Relay, Twin Oaks Golf Course relied on old school walkie-talkies. Relay’s unique features opened up new possibilities.

“Relay can be used from any area of the property,” Troy noted. “The 4G LTE and WiFi connection give us the ability to communicate from anywhere, which wasn’t possible with our past walkie-talkies.”

 

User-Friendly Innovation

Relay’s design simplicity and effectiveness impressed Troy and his team.

“With the loop cases, our team can clip Relay onto their belt loop and keep it there throughout their shifts,” he mentioned. “With so many moving parts in our daily operation, it’s vital for our team to have an effective way of communication.”

 

Utilizing Advanced Features

Beyond two-way communication, Twin Oaks Golf Course leveraged Relay’s additional features.

“The features we use are location tracking, emergency/panic notifications, and the loop case accessory,” Troy highlighted. “Relay has benefited our team in many ways, allowing us to communicate messages for all staff, locate employees dealing with serious situations, and keep radios in use for extended periods without charging.”

 

A Game-Changer for Businesses

Troy’s closing thoughts emphasized the transformative impact of Relay on their operations.

“Relay can offer your business the opportunity to communicate efficiently with a product that is easy to use, compact in size, and has a range that old school walkie-talkies would die for,” he said.

In conclusion, Twin Oaks Golf Course’s experience with Relay stands as a testament to its ability to revolutionize communication, providing businesses with a powerful tool to enhance efficiency and productivity, even in sprawling, challenging environments.

• 18-hole championship course
• Instruction and clinics offered by PGA Professionals

INDUSTRY

GOLF COURSES

OBJECTIVE

Improve productivity, streamline problem-solving, and enable seamless communication between different departments.

RESULT

By implementing Relay, Twin Oaks Golf Course achieved a reliable and efficient communication network covering the entire property. The team experienced enhanced productivity, clear sound quality, and the ability to address problems swiftly. Leveraging Relay’s advanced features, including location tracking and emergency notifications, Twin Oaks Golf Course optimized its operations, ensuring seamless communication even in challenging situations.

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