During our recent panel discussion with two Marriott general managers, they discussed not only meeting Marriott’s associate alert device mandate by implementing Relay, but also how they leverage the cloud-based tool for it’s comprehensive communication platform. Tune in to our 5-minute recap of the discussion to learn how Fausto Coello, General Manager of Chicago Marriott Suites O’Hare and Migidi Tembo, General Manager of Bloomington Normal Marriott Hotel and Conference Center utilize Relay to enhance staff safety, streamline operations, and improve overall efficiency far beyond basic compliance.

You’ll discover how other GM’s are using Relay to:

• Optimize communication across various departments
• Streamline employee and guest safety protocols
• Improve response times and efficiency in housekeeping, maintenance, and guest services
• Mitigate language barriers between both guests and employees

Exploring options for a Panic Solution at your property? Download our guide.

The post Beyond Associate Alert Device Compliance appeared first on Relay.

During our recent webinar, David Palumbo, General Manager of Raleigh Marriott City Center, shared his thoughts on the trends highlighted throughout the report and discusses where he thinks the industry is headed next.

Topics include:

• The biggest investments hospitality leaders are making today
• How to increase staff and guest safety through communication
• The key to staff retention in today’s tough market
• Why creating a personalized guest experiences is the future of hospitality

The post Webinar: A GM’s Deep Dive into Relay’s 2024 Hospitality Report appeared first on Relay.

Our recent webinar showcases these new enhancements in action. Watch the recording to get insider knowledge on operational benefits, learn how other customers are benefiting from these additions, and hear our product experts answer common questions. 

You’ll also learn:

• How Relay’s breakthrough real-time speech-to-speech translation capabilities can widen your hiring pool, foster seamless communication, and elevate both guest and staff experiences.
• How Rounds can streamline your team’s patrol schedules by eliminating manual checks, freeing up valuable time to focus on priority tasks.
• Insights into how our advanced, customizable incident response features empower your frontline staff to tackle emergencies effectively, ensuring a tailored fit for your business’ unique needs.

The post Webinar: A Live Demo of Our Newest Enhancements appeared first on Relay.

In this webinar, Relay will show you why now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations.

What is Relay? [5:43]

Relay, a cloud-based platform that enables real-time communication works with over 250 courses nationwide to unify staff and help create a better experience for club members. Relay not only helps teams communicate more efficiently, but also modernizes workflows, provides performance data directly to managers, and optimizes operations in order to drive success. 

One of the major differences between Relay versus traditional radios is that Relay is software based. Imagine having reliable two-way communication in real time but also be able to analyze that data to improve your operations. Relay is also ultra-durable, water resistant, and able to withstand the abuse that comes with working in adverse weather and harsh temperatures. Relay is built for the teams on the front lines. 

So why is connecting your departments with one operations solution vital to club success? And how does Relay play into it?

1. First impressions are everything [7:45]

“First impressions could be the difference between receiving a five star review – or not.” 

By connecting your first touch teams (valet, bag drop, check-in) with instant and discreet communication, they are able to anticipate members’ arrivals, reduce wait times, and make the best first impression possible. These teams send guests off to their activities in a positive mood, ready to enjoy their day. 

2. Reduced maintenance response time = more satisfied members [8:58]

In a busy club there is a lot to manage in terms of maintenance, and some needs are more urgent than others. By utilizing Relay’s advanced indoor and outdoor location tracking, maintenance professionals closest to an issue can address a situation, thus decreasing both response time and repeat tickets. 

3. Keep things moving by monitoring pace of play [9:38] 

Another aspect where Relay’s indoor and outdoor location can be utilized is tracking pace of play – rangers are able to be easily located throughout the course and quickly dispatched to the areas of the course that are getting backed up. 

4. Increase revenue and satisfaction by optimizing food and beverage [12:08]

When it comes to increasing customer satisfaction and revenue in a club, one of the most influential departments is food and beverage. With a dedicated food and beverage channel and direct calling, food and beverage requests can be fulfilled quickly and accurately, resulting in less food waste and quicker ticket times. When utilizing location tracking, clubs can also track and place beverage carts in appropriate areas to meet increasing demand. 

5. Reduce training time for tournaments and events [13:15]

New software often requires heavy lifting on the side of management for implementation and training, but Relay has done the work to make training more efficient and easy to learn. Training both temporary employees for tournaments or new staff for day to day use only takes a few hours and can be self-led through on-demand training. This cuts downtime dramatically and gets teams to work- faster. 

With the 2023 season just ramping up, now is the perfect opportunity to overhaul your club’s strategy and invest in unifying your team’s operations. For more information and to schedule a full demo of Relay’s all-in-one solution click here.

The post Club Connections 101: Creating a unified team through cloud-based communication appeared first on Relay.

In this webinar, Relay will take you through three simple, yet meaningful ways to improve member experience that you can set into motion before the new year, all while saving time and money for your course operations team.

You will learn how to:

1. Successfully curate the first-visit experience for new golfers while protecting the experience members have come to expect.
2. Start anticipating member needs rather than reacting, all while saving time and money.
3. Streamline communications behind the scenes to improve member experience, even with limited staff.

The post 3 Simple Steps To Improve Member Experience in 2023 appeared first on Relay.

During this webinar we will be covering:

• Employee Safety Device / Panic Button Overview
• How Does Relay’s Panic Solution Work?
• Breakdown of Current Mandates
• Implementing a Solution On Your Property
• Interactive Q&A

Employee safety is a top priority, but actual requirements can be confusing and expensive.  Relay isn’t just a better walkie-talkie for hotels – it’s also the  fastest growing Employee Safety Device in hospitality. Relay connects workers and empowers them through the use of a panic button and a completely connected cellular network. Used by some of the biggest brands in the world, Relay is compliant, affordable, and efficient, as well as an easy-to-deploy, flexible panic button. Best yet, it’s also an elevated communications solution, so you’re combining two critical line items into one (with better value).

About our host: Tim Rogers (trogers@relaypro.com) is a Business Development Executive with Relay, using his 18 years in the hospitality industry to help provide technology to the frontline workforce. Tim earned his BSBA in Hospitality Management from the University of Southern Mississippi and has worked for major hotel brands such as Marriott, Hilton and IHG. Tim believes there has been a major disconnect with technology advancement for the “boots on the ground” workforce, in which Relay is stepping in to help bridge that gap.

The post Understanding Employee Safety Device Mandates appeared first on Relay.

Our seventh installment of Office Hours take us to Oakmont Country Club in Glendale, California where we sit down with Sean Van Straatum. Currently, Sean is the Assistant General Manager & Director of Food & Beverage at Oakmont Country Club. Throughout Sean’s career, he has been privileged to work with amazing individuals that continue to motivate and inspire. He looks forward to always being open to explore, learn new concepts, and immerse himself into the world of hospitality.

The post Office Hours with Sean Van Straatum, AGM & Director of F&B, Oakmont Country Club appeared first on Relay.

Our sixth episode takes us to beautiful Nordman, Idaho, where we sit down with Tracie Szybnski, owner of Elkins Resort On Priest Lake. Tracie exchanged a typical 40-hr work week and navigating traffic, for a full-time life at Priest Lake when she took over ownership of the resort from her family. 40 years of resort life, 30 years of marriage and 16 years with children has taught her to handle just about anything, with each month’s goal to balance work, family and sporting activities.

The post Office Hours with Tracie Szybnski, Owner of Elkins Resort On Priest Lake appeared first on Relay.

In our fifth episode, we chat with Wayne Burgher, the General Manager of the Residence Inn Grand Rapids Airport. Wayne has experience in both Full-Service and Select Service operations as well as above property operations. His team has been using Relay since January 2022, utilizing the system as a property-wide communication service as well as Relay’s panic button and indoor location tracking.

The post Office Hours with Wayne Burgher, GM, Residence Inn Grand Rapids Airport appeared first on Relay.

In our fourth episode, we chat with Virginia Benner, Manager of Customer Success at Relay. Virginia has a passion for making the customer experience informative and impactful. Previously serving as a Customer Success Manager with a portfolio of customers, she currently leads the Customer Success team at Relay.

The post Office Hours with Virginia Benner, Customer Success Manager at Relay appeared first on Relay.