DUTCH VALLEY FOODS

Dutch Valley Foods Boosts Safety and Unifies Operations with Reliable Communication

PHOTOGRAPH © DUTCH VALLEY FOODS

PHOTOGRAPH © DUTCH VALLEY FOODS

Three Businesses, One Need for Flawless Communication

On paper, Dutch Valley Foods is a busy bulk food distributor in Myerstown, Pennsylvania. But it operates as three businesses in one: a distributor shipping pallets of dry goods to everyone from farm stands to multi-chain grocers, a dry food production facility packaging everything from soup starters to trail mix, and a logistics company with its own fleet of 75 trucks and 150 trailers delivering to 29 states up and down the East Coast. Juggling all of this requires flawless communication to keep things running smoothly and safely.

A ‘Radio Graveyard’, Poor Connectivity, and Growing Safety Concerns

As Dutch Valley Foods grew, it physically expanded, adding on to its warehouse facility almost ten times. The result? A massive, complex layout full of concrete walls and floor-to-ceiling racks that made reliable communication nearly impossible. Not only did the business face extensive dead spots and range issues with these added materials, their previous off-the-shelf walkie-talkies couldn’t withstand the industrial elements.

This left Corporate Director of Safety and Compliance, Tom Houtz, with a “radio graveyard” of broken devices. He shared, “I mean it’s a warehouse environment, so all of our floors are concrete, so you drop one of those radios and it’s instantly done. I can take you out and show you the radio graveyard and antennas are broken off and the screens are cracked and there’s corners chipped out of them, it’s awful.”

The fragile devices and unreliable connectivity created significant safety vulnerabilities. This communication gap was often illustrated when a manufacturing employee would attempt to call for assistance, but their radio call couldn’t get through. For critical situations, like a worker needing help, the official plan relied on whistles to call for aid. In a large, noisy warehouse, there was a serious concern that a whistle could go unheard. Tom realized the urgent need for a more dependable system to protect the team.

Finally, a Device That Actually Worked

Tom Houtz led the charge to find a new solution, believing that “clear, concise communication is what drives a business forward.” Given his past experiences, he was cautious about trying another radio system. “We were a little hesitant as to whether or not it would work because we’ve just been burned so many times on radios,” he says. After a Google search, he found Relay and decided to move forward.

Unlike their previous devices, Relay promised total coverage. It also included a dedicated panic button, providing a modern and direct way for employees to signal for help which was a significant improvement to their existing safety protocols. The risk paid off. “It has worked flawlessly,” Tom says.

“We have 100% coverage everywhere in our building. We’ve never had that before.”
– Tom Houtz, CSP, MSP, Corporate Director of Safety and Compliance at Dutch Valley Foods

When evaluating Relay, battery life and audio output were also important. In the past, the team needed amplifiers to properly hear their radios. Now, “they can hear the Relays better than they even could with the amplifier,” shared Tom, even over loud dust fans. The battery life has also been a stark contrast. The team has accidentally gone two or three days without charging a Relay, and found that the device just keeps working. Previously, their radios would start to fade around hour 8 of a 12-hour shift.

Amazing Results Lead to a Quick Expansion and New Standard of Operations

Dutch Valley started small, with just 10 Relay devices for the order picking team. The reaction was instant. “We were like, ‘This thing is amazing. This is working really well,’” says Tom. It didn’t take long for other teams to see the benefits, who were more than ready for a reliable solution. “They immediately said, ‘We’re ditching our old radios. Let’s do the Relay thing,’” Tom recalls. Word spread, and soon the maintenance and manufacturing departments wanted in, too. Today, Dutch Valley Foods uses over 30 Relays and counting.

This rapid expansion was fueled by improvements that have changed the game for the entire team. The panic button isn’t just a feature; it’s a source of confidence, with Tom noting that after seeing the system work, “everybody gets a big sense of security by seeing the response.” Tom has also leveraged Relay to broadcast alerts to the entire team, “We had one drill here where I used the summon feature and called every user back to a main channel and was able to communicate to every single device out there. It was perfect.”

The devices themselves are tough, and with the geofencing feature, not a single one has been lost. Ultimately, this new internal efficiency translates to a better customer experience. With clear communication, the whole operation runs smoother. When a customer arrives, the team coordinates instantly.

“What our customers see is that we’re on top of our game. They see that we’re a well-communicating organization.”

– Tom Houtz, CSP, MSP, Corporate Director of Safety and Compliance at Dutch Valley Foods

• Bulk food supplier headquartered in Myerstown, PA and founded in 1978

• 300,000+ sq ft of warehousing space featuring 5,000+ items

INDUSTRY

MANUFACTURING

OBJECTIVE

Dutch Valley Foods sought a reliable communication solution to replace their failing walkie-talkies, aiming to enhance safety, unify operations across their businesses, and improve overall efficiency.

RESULT

After implementing Relay, Dutch Valley Foods achieved full communication coverage throughout their facility, significantly enhancing safety with features like a dedicated panic button, and ultimately creating a more efficient and well-coordinated operation for their customers.

GET A DEMO

The post Dutch Valley Foods appeared first on Relay.

Of course, if your individual workers aren’t happy, they probably won’t work to their full potential. In fact, Gallup research has indicated that unhappy workers cost U.S. businesses a whopping $1.9 trillion annually. Therefore, it’s vital to balance your factory’s needs with the needs of your employees. Done correctly, a successful combination of these priorities can boost overall factory productivity. 

How to Improve Factory Productivity in 8 Steps 

Boosting productivity and efficiency is a proven way to improve profits and make your employees feel more satisfied at work. Utilize the following eight tips to help give your company a much-needed boost. 

1. Lean into Lean Manufacturing 

At first glance, the idea of ‘lean manufacturing’ doesn’t sound employee-based. However, what it actually means is to reduce waste and optimize workflows. Furthermore, lean manufacturing includes the elimination of any non-value-added activities.   

One proven way to identify and eliminate wastefulness is through a Kaizen event. Invite everyone from C-suite executives to brand new employees. During this 3-5 day event, your company can brainstorm solutions to improve wasteful practices such as: 

• Non-utilized talent – Repositioning employees whose skills go unused due to poor task allocation or management decisions.  
• Defects – Flawed products that require rework (and related overtime), create waste materials, or lead to dissatisfied customers. 
• Extra processing – Unnecessary steps in production that do not add any value to the final product. 
• Overproduction – Making more of a product than demand requires, leading to storage and wasted resources. 
• Motion (Muda) – Excessive movement by employees or machines that adds no value. In Lean Manufacturing, this type of motion is classified as muda, or waste.  
• Transportation – Inefficient or unnecessary transport routes or systems that increase time and cost.
• Excess inventory – Storing more finished goods (FIGO) materials, or work in process (WIP) than necessary, which increases holding and inventory control costs. 
• Waiting – Idle time when workers or machines are delayed by earlier steps in the process. 

Pro tip: Invite personnel who are directly involved in or impacted by the factory process targeted for improvement. That way, the team contributing to the Kaizen event has a real “stake” in the outcome, making them more engaged and motivated to drive meaningful change. After all, that’s where the term “stakeholders” came from!

2. Optimize Your Factory’s Layout 

Imagine your factory is split into four zones: A, B, C, and D. Optimizing your layout means eliminating things that stand in your workers’ way. 

For instance, let’s say that an employee works in zone A, but they have to walk over to zone D a few times a day to get their work done. If you were to optimize your layout, you might choose to have your zone A worker switch to zone D. That way, they don’t have to walk far to finish their job, which is an example of better material flow. By eliminating these extra steps, you can improve factory productivity. 

Other things you should consider when optimizing your layout include employee morale, safety, flexibility, technology, and future growth. People typically don’t want their workstation’s location to be changed several times in a short period, so do a thorough workflow analysis to ensure you get it right the first time. 

3. Leverage Automation to Save Time  

Automation is a term that can scare workers, but it doesn’t need to be. The entire purpose of automation is to have machines or robots focusing on repetitive tasks that workers don’t enjoy doing. By freeing your employees from small, repetitive tasks, they can take on higher-value work. It works as a win-win for you and your employees! That’s why if you’ve been wondering how to improve factory productivity, leveraging automation is a great way to save time.  

4. Enhance Communication Tools 

White-collar workers who typically spend their time on a computer have a wide range of options available to communicate with each other. Tools like email, video conferencing, webinar tools, online whiteboard collaboration, etc. are all useful, as are social media and Slack. But what about your employees who work on the line? They often utilize other forms of communication tools.

Fortunately, you can use smart radios to enable workers to stay in contact with each other. With capabilities unique from traditional walkie-talkies, smart radios such as Relay have a much wider range and offer vital tools like TeamTranslate that instantly translate more than 30 languages. By putting this one tool in place, you can reduce language-related workplace accidents by 25%. Even better, Relay provides panic alerts and GPS location tracking, so if something is amiss, or a lone worker is in trouble, your team can respond immediately.

Is your team not using radios effectively and you’ve been looking for a better way to streamline communications? Whether you’re looking for a tool with better reliability, easier adoption, or added safety enhancements, book a 1:1 demo with a Relay product expert to learn why we might be a better fit! 

5. Provide Proper Training to Boost Employee Engagement

If you want to improve workplace productivity, you should also enhance your training sessions. According to Industry Week, a third of all workers in the U.S. don’t receive any formal training. Instead, they’re simply thrown into the mix and have to figure everything out on the job. Furthermore, only about 24% of frontline workers feel like they’ve been adequately trained for their job. 

If you take the time to provide proper training, your employees can reward you with 20% more productivity. It goes much further than that, though, as they’ll also be happier, more confident workers who are less likely to make costly mistakes. Currently, an estimated  61% of employees deal with symptoms of anxiety, anger, depression, fatigue, aches, etc. related to their workplace. Given that employee disengagement  costs U.S. companies around $550 billion per year, focusing on providing effective team member training and boosting employee satisfaction can result in a substantial, positive corporate impact. Overall, the benefits of proper training include:

• Better decision-making 
• Reduced absenteeism 
• Enhanced innovation 
• Lower turnover rate
• Boosted productivity 
• A more positive work environment 
• Stronger talent recruitment
• Improved customer service 

Also, don’t forget about the importance of upskilling your employees. Not only do they need proper training, but they should also be given the opportunity to learn about data analysis, digital tools, and advanced manufacturing systems. Otherwise, the demand for their skills could diminish in the near future. 

6. Use Preventative Maintenance Techniques 

Every workplace wants to improve productivity and reduce downtime. However, this often gets undercut by attempts to cut costs, especially when it comes to equipment upkeep. Take something as essential as a conveyor belt. 

When it’s not working, most factory operations grind to a halt. Yet, simple maintenance tasks like keeping it aligned or lubricated are often delayed or skipped entirely. 

That short-term thinking can become very expensive. One industry group estimated that a broken conveyor belt can cost as much as $260,000 per hour, while another report places that cost closer than $22,000 per minute. And that’s just the immediate financial impact. There are also harder-to-measure effects like damaging customer trust, last minute labor costs, and the ripple effect of missing delivery deadlines.

Brightly, a Siemens company, reports that preventative maintenance programs can cut costs by up to 12% to 18% and generate up to a 400% return on investment. In other words, setting aside time and resources before problems happen does not waste money, it saves it.

And yet, 60% of companies still rely on run-to-failure strategies. Choosing to save a little now by skipping maintenance can end up exploding long-term costs. It’s a risky approach that sometimes backfires when unplanned downtime and emergency repairs through operations off course.

Make Maintenance Tasks Easy to Follow and Track

A good preventive strategy starts with consistency. Create a checklist that includes simple daily or weekly tasks, such as:

• Visual inspections to spot where, misalignment, or damage
• Cleaning to remove debris and reduce buildup around the system
• Lubricating moving parts like bearings and drive components.
• Testing safety systems such as emergency stops and machine guards.

Routine checklists help ensure no tasks slips through the cracks. Maintaining detailed maintenance records also helps identify recurring issues, track performance, and refine your strategy as patterns emerge. This type of documentation can make the difference between catching a small problem early on or facing a costly failure later.

7. Place an Emphasis on Factory Ergonomics 

You probably already know that your white-collar workers prefer ergonomic workstations. But have you ever contemplated how to offer your frontline workers an ergonomic experience? It comes down to workstation design, tool selection, and material handling, and it can make a big difference to your factory’s productivity. 

First up is workstation design. Each station on your factory floor should allow size adjustments because this will help people of a variety of body types do their job without added headaches. Choosing tools that promote neutral postures, while also being lightweight and easy to use, may help reduce workplace injuries. Finally, putting systems in place to help your employees push, pull, and lift heavy objects can improve workplace safety. 

Again, this is something that simply makes good sense, yet many factory owners choose to ignore it. Do so at your own risk, though, as factory workers without good ergonomics are much more likely to face: 

• Musculoskeletal disorders
• Reduced efficiency 
• Reduced productivity 
• Increased safety risk 
• Decreased job satisfaction 

8. Incorporate Flexible Scheduling 

If you really want your factory’s productivity to increase, you might want to consider incorporating flexible scheduling. To explain why, let’s use a single mother as an example. 

You’ve got a great worker, but her productivity goes down at times and she’s always keeping an eye on the clock in the afternoon. You eventually discover that her child’s school day ends an hour before her workday, which gives her increased anxiety and reduces productivity during her last scheduled working hour.

By implementing flexible scheduling, such as letting your employee work from 8 a.m. – 2 p.m. and coming back from 4 p.m. – 6 p.m., you can help her balance external and workplace responsibilities. As a result, your employee’s productivity will remain consistent and she’ll be much more relaxed. Again, this is a win-win for both of you.   

Even allowing occasional flexibility can keep your employees happier. After all, we’ve all had something important come up that we haven’t been able to attend due to our work schedules. Allowing people to adjust their schedule as needed will go a long way toward ensuring the proper work-life balance. Plus, it’ll be greatly appreciated by your employees, and happy workers are better workers. 

Boost Productivity and Worker Happiness 

As you’ve learned, there is a fine line between boosting factory productivity and keeping your workers happy enough to keep it up. Offering things such as preventative maintenance, factory ergonomics, and flexible scheduling will go a long way, though. Also, don’t forget about the importance of giving them enhanced communication tools so that help is only a button press away. 

Want to learn more factory efficiency best practices like how to improve factory productivity? Sign up for our monthly resource newsletter!

The post 8 Proven Ways to Improve Factory Productivity appeared first on Relay.

However, rather than simply managing risk, supply chain resilience emphasizes proactive and reactive strategies to ensure the continuity of operations and minimize the impact of upheaval on revenues, costs, and customer satisfaction.

Here are 10 suggestions to help you accomplish this:

1. Diversify Suppliers and Sourcing Locations

The most apparent and immediate step is to diversify suppliers. Relying on a single vendor or region exposes businesses to concentrated risk. If that supplier experiences a disruption, your entire operation could come to a standstill.

Key tactics include:

• Multi-sourcing, instead of single-sourcing critical components, and working with multiple suppliers in different geographical regions.
• Nearshoring or onshoring reduces the reliance on distant supply chains by sourcing or producing closer to home.
• Qualifying backup suppliers ensures secondary vendors are vetted and capable of ramping up quickly if the primary source fails.

When companies diversify their suppliers, they risk adding complexity and cost in the short term, but it can be a worthwhile investment in avoiding disruptions.

2. Strengthen Supplier Relationships

In addition to spreading risk, companies should be shoring up their relationships with existing suppliers. A collaborative partnership creates shared visibility and faster problem-solving when issues arise.

Effective practices include:

• Joint contingency planning means working together to develop backup plans and shared protocols for emergencies.
• Shared forecasting and planning provides suppliers with insights into your demand signals and market shifts.
• Performance monitoring and feedback is regularly evaluating suppliers’ capabilities, risk profiles, and ability to adapt to changing conditions. 

Stronger relationships promote loyalty and prioritization, which are crucial when supply is constrained and everyone is competing for limited inventory.

3. Invest in Supply Chain Visibility

You can’t manage what you can’t see. Real-time visibility across your supply chain is essential for proactive risk mitigation and fast, informed decision-making during a disruption.

How to build visibility:

• Digital tracking tools, including IoT sensors, GPS, and cloud-based platforms, track shipments, inventory, and production status.
• Integrated data systems break down data silos between procurement, operations, logistics, and sales, providing a complete picture of the supply chain.
• Predictive analytics leverages AI and machine learning to forecast potential disruptions and initiate changes before they occur.

These visibility tools can transform a reactive supply chain into a strategic asset. They allow early intervention and more informed resource allocation.

4. Build Inventory Buffers Strategically

While lean inventory models are efficient, they leave little room for error. Resilient supply chains balance efficiency with safety by holding strategic buffers of critical parts, materials, and finished goods.

Smart inventory strategies include:

• Risk-based stockpiling, which means your company maintains higher inventory levels for high-risk or long-lead-time items.
• Decentralized warehousing signifies distributing inventory across multiple locations to minimize the impact of local disruptions.
• Dynamic safety stock uses real-time data and risk scores to adjust safety stock levels as conditions change.

Successful businesses avoid blanket overstocking and focus instead on selective, data-driven inventory planning.

5. Design for Flexibility and Modularity

If you want to improve your company’s ability to pivot during disruptions, product and process flexibility could be the answer. Flexible designs allow you to substitute materials or use interchangeable parts.

Examples of flexible design include:

• Modular product architecture: Design products with standardized components that can be sourced from multiple vendors.
• Cross-trained teams and facilities: Ensure production and logistics teams can adapt to different tasks, shifts, or locations.
• Configurable systems: Invest in systems and machinery that can be reprogrammed or retooled quickly.

This agility not only helps during disruptions but also supports customization, localization, and faster innovation. 

6. Adopt Digital Supply Chain Technologies

When companies implement digital transformations they enable supply chain resilience through automated processes and intelligent system utilization. This conversion allows businesses to achieve speed and accuracy while gaining foresight.

These technologies include:

• Cloud-based ERP and SCM platforms centralize data, standardize processes, and support remote access and collaboration.
• AI and machine learning enable demand forecasting, risk assessment, anomaly detection, and scenario planning.
• Blockchain improves traceability and transparency throughout the supply chain tiers.
• Robotic process automation (RPA) streamlines routine procurement and logistics tasks.

Digital tools are not just for efficiency. In fact, they are the backbone of adaptability in complex, fast-moving environments.

7. Scenario Planning and Risk Modeling

Resilience requires preparation for the unpredictable. That means stress-testing your supply chain under different “what if” scenarios.

Scenario planning might include:

• A natural disaster shutting down a major supplier.
• A cyberattack on a logistics platform.
• Sudden regulatory changes or tariffs.
• A pandemic-related surge in demand.

Companies can uncover vulnerabilities and develop playbooks for rapid response by running simulations and modeling the impacts. Scenario planning prioritizes risk mitigation investments and helps your company avoid scrambling if a crisis occurs.

Check out Relay’s Guide to Emergency Preparedness when it comes to communications here.

8. Develop Crisis Management and Recovery Plans

Even the most resilient supply chains will face disruptions. What matters is how quickly and effectively you can recover. Formalized crisis management plans ensure everyone knows their role when the unexpected occurs.

Best practices include:

• Cross-functional crisis teams that include representatives from procurement, operations, legal, finance, and communications.
• Clear escalation protocols ensure swift decision-making when time is critical.
• Communication plans keep customers, partners, and stakeholders informed and aligned.
• Post-mortem reviews assess what worked and what didn’t to improve future responses.

A culture of preparedness reduces downtime and the impact on business operations during a crisis.

9. Focus on Sustainability and Environmental, Social, and Governance (ESG)

Sustainability is a pillar of resilience. Ethical and environmentally responsible supply chains are not just about compliance—they’re often more stable and community-integrated.

Sustainable practices can include:

• Sourcing from environmentally and socially responsible suppliers.
• Reducing carbon emissions and energy use across the supply chain.
• Investing in local communities and talent development.

Stakeholders—from investors to consumers—now expect businesses to operate sustainably. ESG-aligned supply chains are more resilient to regulatory shifts, reputational risks, and long-term resource scarcity.

10. Foster a Resilience Mindset Across the Organization

Resilience isn’t simply a supply chain issue. Instead, it is a company-wide imperative. The organization needs to focus on building adaptability and managing risk throughout all levels from C-suite to frontline staff. To embed a resilience mindset:

• Make resilience a board-level priority.
• Invest in employee training and cross-functional collaboration.
• Encourage innovation and continuous improvement.
• Reward proactive risk identification and problem-solving.

The foundation of supply chain resilience exists within organizational culture. Organizations that prioritize flexibility together with foresight and learning capabilities will succeed better in uncertain times.

Final Thoughts

Supply chain disruptions will almost certainly occur in the future, it’s just a matter of when. Businesses that invest in resilience today will weather tomorrow’s storms and gain a competitive edge through faster recovery, stronger supplier relationships, and greater customer trust.

Companies that diversify suppliers, enhance visibility, use technology, and support a culture of adaptability can transform supply chains from a point of vulnerability into a strategic advantage.

Looking for a resilient communication tool with built-in emergency response capabilities and GPS tracking? Learn more about Relay at your own pace in our video demo center. 

The post Supply Chain Resilience: How Can Businesses Achieve It? appeared first on Relay.

Many industrial workers lack the training to operate, maintain, or even understand the new generation of smart manufacturing tools. Without strategic upskilling, companies risk falling behind, and workers risk being left out of future job opportunities.

This article will explore how industry leaders, educators, and policymakers can collaborate to upskill industrial workers by equipping them to survive and thrive in the future of manufacturing.

Current and Emerging Trends in Manufacturing

The transformation in manufacturing is propelled by technological innovation, shifting global dynamics, and evolving market demands. Below are the key current and emerging trends shaping manufacturing in 2025:

Digitalization and Industry 4.0

Manufacturers are accelerating their investment in digital technologies, making smart operations and data-driven decision-making foremost in their strategies. Industry 4.0 integrates IoT, AI, and cloud computing into manufacturing processes, enabling real-time data collection, advanced analytics, and adaptive production systems.

Artificial Intelligence (AI) and Machine Learning

AI is becoming a manufacturing foundation, powering predictive maintenance, real-time quality control, supply chain optimization, and workplace safety systems.

Machine learning models process optimization, demand forecasting, and defect detection enabling faster, more accurate decision-making while AI matures and moves beyond pilot projects to enterprise-wide adoption and more sophisticated use, such as generative AI for design and multilingual training tools.

Learn more about Relay’s AI-powered language translation solution here.

Industrial Automation and Robotics

Automation continues to expand, with advanced robotics and collaborative robots (cobots) taking on repetitive, precise, or hazardous tasks. Automation is often paired with AI, resulting in smarter, more flexible manufacturing systems.

Industrial Internet of Things (IIoT) and Connectivity

IIoT connects machinery, sensors, and devices to facilitate real-time monitoring and predictive maintenance. Improved connectivity supports agile manufacturing and enables rapid response to market changes.

Sustainability and Green Manufacturing

Sustainability has become a core business objective as manufacturers adopt energy-efficient processes, circular production models, and AI-powered energy management to reduce carbon footprints. Green manufacturing practices are now differentiators in the marketplace.

Supply Chain Resilience and Localization

Recent global disruptions have forced manufacturers to prioritize supply chain resilience through real-time tracking, automated inventory management, and nearshoring or reshoring. Digital solutions and AI optimize logistics, procurement, and inventory, making supply chains more adaptive and robust.

Workforce Transformation and Skills Development

The ongoing skills gap is a significant challenge, and manufacturers are investing in upskilling, automation to offset shortages, and leveraging AI for multilingual training and knowledge transfer. Collaborative robots and digital tools help workers focus on higher-value tasks, improving job satisfaction and retention.

Additive Manufacturing (3D Printing)

Manufacturers turn to 3D printing for rapid prototyping, complex part production, and on-demand spare parts, reducing lead times and inventory costs. This technology is especially valuable in industries requiring high customization, such as aerospace and healthcare.

Data Infrastructure and Cybersecurity

Reliance on digital systems requires strengthening data infrastructure and cybersecurity to protect operations and intellectual property. As a result, manufacturers are investing in robust data strategies and security measures to support digital transformation.

Challenges to Upskilling

Manufacturers must upskill industrial workers to remain competitive as technology changes. However, several significant challenges persist:

Aging Workforce and Knowledge Loss

As many experienced workers approach retirement, they take decades of practical knowledge, creating a difficult gap to fill. Unfortunately, much of this expertise is not formally documented or easily transferred to new hires.

Skills Gap and Technology Mismatch

The pace of technological advancement makes it challenging for workers to keep up, resulting in a continuing skills gap. Many current employees do not have proficiency in digital tools, data analysis, and advanced manufacturing systems, and new hires often lack the necessary expertise.

Outdated and Ineffective Training Methods

Traditional paper-based or classroom training does not adequately prepare workers for hands-on, real-time challenges on the shop floor. These methods are often not interactive or tailored to the specific needs of industrial roles.

Misaligned Education and Training Programs

Educational institutions and training programs often do not align with the evolving needs of manufacturers, leading to a disconnect between the training and the job’s requirements.

Check out our tips for training industrial staff to use new communication technology effectively here.

Negative Perceptions of the Manufacturing Sector

Manufacturing roles are often perceived as outdated or unattractive, making recruiting younger, tech-savvy talent difficult. The slow adoption of digital tools and modern training methods compounds this perception.

Resource Constraints

Since upskilling requires significant time, money, and infrastructure investment, many manufacturers, especially small and medium-sized enterprises, struggle to allocate sufficient resources for comprehensive workforce development.

Resistance to Change and Cultural Barriers

Workers who fear job loss or doubt their ability to adapt show resistance to new technologies and skill learning. The lack of organizational commitment to continuous learning and worker empowerment for development creates obstacles to upskilling initiatives.

Complexity and Customization Needs

As products and processes become more complex, training must be highly customized and interdisciplinary, requiring cross-functional collaboration and real-world application.

High Turnover and Retention Issues

High turnover and attrition rates make maintaining a consistently skilled workforce challenging, as training investments may be lost when workers leave. Replacing a single employee can cost your business up to six to nine months of their salary. For a $60,000 position, that’s $30,000–$45,000 lost to recruitment and training.

Strategies for Effective Upskilling

Manufacturers require a systematic multi-dimensional upskilling strategy which develops technical and soft skills through technological tools while fostering ongoing learning practices. The following strategies represent the most effective methods based on recent industry insights:

Conduct Skills Gap Analysis

Assess current employee skills and compare them to those required for present and future roles. Use tools like a skills matrix to identify gaps and prioritize training needs.

Set Clear, Measurable Objectives

Define the goals for upskilling programs to guide training efforts and measure progress effectively.

Personalize Learning Paths

Develop customized training plans based on individual skill levels, learning styles, and career goals. Personalized approaches ensure relevance and higher engagement.

Blend Learning Methods

Combine traditional classroom instruction, online courses, and hands-on experiences. Blended learning, including e-learning, workshops, and on-the-job training, will accommodate diverse learning preferences and schedules.

Leverage Digital Tools and Immersive Technologies

Utilize augmented reality (AR), virtual reality (VR), and the metaverse for interactive, safe, and scalable training, particularly for complex or hazardous tasks. Offer online courses, webinars, and video training for flexible, self-paced learning.

On-the-job Training and Mentoring

Provide opportunities for workers to apply new skills in real-world scenarios through job rotations, project-based assignments, and mentoring by experienced co-workers.

Encourage Cross-Training and Apprenticeships

Cross-train employees in different roles to increase their versatility and adaptability. Apprenticeship programs combine classroom learning with practical experience, allowing workers to earn while they learn.

Encourage Continuous Learning

Promote lifelong learning by recognizing and rewarding skill development, encouraging employees to take ownership of their growth, and leading by example at the management level.

Collaborate with External Partners

Partner with trade schools, educational institutions, and specialized training providers to access expert-led programs and certifications.

Provide Ongoing Support and Feedback

Dedicate time during work hours for learning, offer financial support for further education, and provide feedback to adjust training programs as needed.

Conclusion

Manufacturing will evolve into a digital system which depends on data analysis while undergoing rapid transformation. The manufacturing industry needs to prioritize workforce upskilling to remain competitive and resilient. The standardization of automation, AI, and smart technologies transforms traditional roles into new definitions that present both obstacles and possibilities for industrial workers. 

The effective bridging of skills gaps requires targeted training investments alongside modular and tech-enabled learning approaches and industry-education-government partnership development. The strategic importance of upskilling extends beyond technical needs because it enables workers to succeed in contemporary manufacturing operations. 

Organizations that invest in workforce development should achieve better productivity levels, increased innovation, and reduced employee turnover. Workers who commit to ongoing learning will maintain their value and importance in a world that continues to change. The workforce needs upskilling to match technological developments in the industry, which will create a sustainable and inclusive manufacturing future.

Learn more about how Relay’s cloud-based solutions can help you level up your team with the latest technology today.👇

The post How to Upskill Industrial Workers for the Future of Manufacturing appeared first on Relay.

SUPERLITE BLOCK LONE BUTTE

Concrete Manufacturer Expands Hiring Pool with TeamTranslate™

Delivering Innovative Products with Modern Communications

Superlite Block Lone Butte Plant, a subsidiary of Oldcastle APG, a CRH company, is a recognized leader in concrete masonry technology and design. Located near Phoenix, AZ, the Oldcastle location strives to deliver high quality standards and innovative products to its local major retailer and professional landscaping customers. Some of the landscape and architectural products they manufacture include premixed bags of concrete, permeable pavers, paving stones, and retaining walls.

With a 90-person team spread out across a 36-acre operating facility, Site Manager, Christian Schultz quickly recognized the need for a better way of communicating. 

36-Acre Manufacturing Facility Needed Better Communications

Before Relay, Christian and his workers were used to using cheap walkie talkies or non-company provided cell phones out on the forklifts in the yard. Inside the plant, workers just yelled over the loud machinery or used hand signals to communicate. Having worked at many other manufacturing facilities throughout his career, Christian shared that his teams have always been frustrated by the radios they’ve used in the past.

He described the high-costs, reliance on radio dealers, and constant need for replacements, just for the radios not to work properly. “They were good, but not great. Nothing like the all-in solution Relay has.” Because even the best traditional radio solutions have their flaws, he shared that sites often go with a cheaper solution, leading workers in the field to lose trust in radios all together. “Most people buy a cheaper one and then it doesn’t work and people believe no radios work.”

Using Radios Beyond Communication

Regardless of past poor radio experiences, Christian recognized that radios were absolutely necessary for communication in areas where workers were spread out. It didn’t sit well with him knowing that their current way of communication wasn’t reliable. “They didn’t have real-time, crisp and clean communication,” he shared.

When Christian saw an ad for Relay, he was immediately attracted to the modern yet rugged hardware design and reached out for more information. He admitted that he had never even considered that radios could be more than just communication tools. It wasn’t until he had onboarded Relay that he realized the full extent of what Relay could do. 

Describing Relay’s Dashboard, he shared, “I didn’t even know I needed this but I love it and it’s not just because it’s cool, it gives you that flexibility that I never even realized you could have.” Christian also mentioned that he has appreciated the extra thought and user-friendliness that’s gone into 1:1 calling, automatic time outs back to the home channel, ease of channel management, and of course, language translation. “Those things are really cool and they’re a massive step over other solutions.”

TeamTranslate™ Bridges Language Gaps

Relay’s translation capabilities have been a game changer for the Superlite Block Lone Butte plant in many ways. Limited-English-speaking workers are using TeamTranslate™ to send and receive all Relay messages in their native language. They’ve always managed to get by, but this has helped certain employees understand things better. Christian shared, “We ended up changing his device to Spanish so that he could communicate more clearly and he definitely has a better understanding of stuff being said back and forth, and same the other way.”

The facility also has hundreds of truck drivers come through everyday, some not speaking any English. The Superlite team has used Relay’s pocket translator function many times to streamline communications with these visitors. “When interacting with non-English speaking truck drivers, our employees would have to get someone who spoke their native language. Now with the pocket translator feature, we can avoid any delays.” He continues, “We can just turn the device to translate and then exchange it back and forth. That’s been immensely helpful and has been used many times. It’s been well worth it.”

Best of all, the Superlite team has been able to expand hiring efforts now that they have a reliable translation tool in place. “There’s a lot of hardworking Hispanic groups in the area but many of them don’t speak English,” shared Christian. “I just want good talent, period. You’re often going to find that in different groups with different cultures and languages, but I’ve always kind of been restricted because if they can’t speak English, I couldn’t teach them safety or train them properly.” They started by hiring one non-English speaking employee, and after great success, tapped into even more non-English-speaking talent. “Relay now allows us to tap into that employee for referrals. He has referred three more people who were in the same boat, but now we have a way to work with that in any plant that they go into,” shared Christian. Seeing how passionate the non-English employees are about their Relays has been awesome for Christian to see, “I’d paid for that all day long.”

“I think we’re only scratching the surface on what this will do for us. It’s exciting.”

– Christian Schultz, Site Manager at Superlite Block Lone Butte

• Concrete manufacturing site located near Phoenix, Arizona

• Employs approximately 90 team members across 36-acres

• Produces concrete blocks, pavers, retaining walls, and premixed concrete products

INDUSTRY

MANUFACTURING

OBJECTIVE

Improve communication across a 36-acre concrete manufacturing facility by replacing unreliable radios and breaking down language barriers to expand hiring potential and support a multilingual workforce.

RESULT

Superlite Block Lone Butte implemented Relay with TeamTranslate™, enabling real-time communication in multiple languages, streamlining training and safety processes, and unlocking access to a broader talent pool—leading to improved team coordination and increased hiring success.

GET A DEMO

The post Superlite Block Lone Butte appeared first on Relay.

RECYCLE MANAGEMENT

Metals Recycler Overcomes Language Barriers with Real-Time Translation

Recycle Management Simplifies Communications and Operations for its Diverse Team

Recycle Management LLC operates a sprawling 20-acre metals recycling facility in Rockingham, Virginia, recycling everything from household appliances and automotive vehicles to industrial scrap and recreational equipment. Handling heavy materials in a dynamic environment that is inherently loud, dusty, and dirty requires precise coordination. For the team at Recycle Management, clear and immediate communication isn’t just about efficiency—it’s critical for safety and smooth operations. However, language barriers within their workforce were hampering the team’s ability to communicate effectively.

Communication Bottlenecks in the Harsh and Demanding Environment

Operations Manager Blaine Cash emphasized the importance of clarity in their environment, stating, “Communication is very key back there, either loading the right material or staying out of the way of whatever else might be going on.” Before adopting Relay, attempts to bridge the language gap were inefficient and often frustrating. Yard Supervisor Nathan Walker recalled, “Trying to communicate before Relay was Google Translate or I had to go find somebody that was bilingual. It was difficult, especially if you needed something quick.”

These makeshift methods often led to misunderstandings and costly errors. “When we were communicating with just cell phones, the guys back there would say they would understand us, and then be off doing the exact opposite thing,” Blaine shared. This not only affected productivity but also placed an unfair burden on the bilingual employees. “The bilingual guys would feel like we’re always going to them, putting them in a position that they really didn’t want to be in,” Blaine added. 

Finding a Robust, Multilingual Solution

Recognizing the need for a fundamental change, Recycle Management sought a communication tool that could provide instant language translation, withstand the elements in their harsh physical environment, and cut through the loud machinery noise, especially during critical safety situations. Relay stood out with its integrated real-time translation capabilities, rugged design suitable for demanding industrial use, and clear audio performance. “Listening to the guys in the loud environment back there, I can hear them clear as a bell,” Blaine remarked. The ability to communicate instantly with individuals or the entire team also addressed their operational efficiency and safety needs. Dependable battery life has further contributed to their confidence in choosing Relay, with Blaine noting, “I haven’t had anyone run out of battery yet. I think they can go 2-3 days.”

Real-Time Translation Boosts Productivity, Safety, and Confidence

The implementation of Relay yielded immediate and substantial benefits across Recycle Management’s operations. The most significant impact came from overcoming their language barriers. “With Relay, they’re actually understanding us,” Blaine confirmed, highlighting the effectiveness of TeamTranslate. “English to Spanish works great, the guys are understanding what we’re saying now and it’s boosting production. We’re not having to go back and ask guys to do what they already should have done.”

This newfound clarity streamlined daily tasks and even simplified routines like morning meetings. Previously the bilingual owner needed to conduct separate briefings. “Now with Relay, I’m able to hold the meetings, translations happening in real-time, and we only have to say it once,” Blaine explained. These positive changes extended to the team’s morale, as non-English speaking workers feel more empowered to ask questions and are more confident in their ability to understand instructions.

Beyond productivity and language translation, Relay has significantly enhanced safety protocols. “One of the big things with Relay is emergency situations. With a cell phone you’re just texting one person. With Relay, you’re getting it out to the whole crew,” Blaine stated, emphasizing the critical advantage of instant group alerts. 

Just with the communication side and everyone doing what they need to do at the time they need to do it, communicating through the device, we already know it’s a big return on the investment.” 

– Blaine Cash, Operations Manager at Recycle Management LLC

• Workforce is 75% Spanish-speaking – teams work across large indoor and outdoor areas with heavy machinery
• 20-acre metals recycling facility
• High-traffic, loud and fast-paced environment requiring constant coordination

INDUSTRY

MANUFACTURING

OBJECTIVE

Upgrade and modernize team communication by implementing a rugged, multilingual communication system to eliminate language barriers, enhance team coordination, and improve safety at a 20-acre metals recycling facility.

RESULT

With Relay, Recycle Management achieved instant English–Spanish translation, clearer team communication, faster task execution, and improved emergency response—all contributing to increased productivity and worker confidence.

GET A DEMO

The post Recycle Management appeared first on Relay.

This isn’t just a stamp of approval—it’s a critical safeguard. In this blog, we’ll explain what this certification means and why investing in a Class 1 Division 2 device should be non-negotiable for any team operating in hazardous locations.

What Does “Class 1 Division 2” Mean?

This classification comes from NFPA (National Fire Protection Association) and OSHA (Occupational Safety and Health Administration) standards. It’s used to designate equipment that is safe to use in hazardous locations—areas where flammable gases or combustible dusts, fibers, and flyings might be present.

Here’s the breakdown:

• Class I / II / III – This refers to flammable gases and combustible dusts, fibers, and flyings. Class I / II / III environments are commonly found in industries like oil and gas, chemical processing, refineries, paint shops, and more.
• Division 2 – This means that hazardous materials are not present during normal operations, but may be present under abnormal conditions—like a leak, a maintenance event, or a system failure.

Is RelayX HazLoc Intrinsically Safe?

RelayX HazLoc is a certified Class 1 Division 2 device. This means these devices are deemed safe for hazardous exposures of flammable gases, combustible dust, and ignitable fibers or flyings that are not likely to occur during normal operations, but may occur for short periods of time. 

To get this certification, RelayX HazLoc devices went through rigorous third-party testing and will continue to face audits to maintain the Class 1 Division 2 certification. 

Why the Class 1 Division 2 Certification Matters

If your team works in or around potentially explosive atmospheres, this certification should be on your radar. Here’s why:

1. Protects Your People

Accidents in hazardous environments can be catastrophic. Using certified devices like RelayX HazLoc minimizes the risk of ignition from everyday communication tools. Your team can focus on their job without worrying that their equipment could put them in danger.

2. Compliance with Industry Regulations

OSHA and other regulatory bodies require Class 1 Division 2 equipment in certain classified areas. Using non-compliant devices can lead to fines, shutdowns, and serious liability issues. With RelayX HazLoc, you’re working with a device that’s already cleared for these environments.

3. No Need for Workarounds

Many teams are forced to leave traditional communication tools behind when entering hazardous zones. That leads to delays, missed messages, and unsafe improvisation. Relay lets your team communicate in real time—even in Class I Div 2 environments—without compromising safety.

4. Built for Harsh Conditions

RelayX HazLoc wasn’t just built to pass a certification—it was designed from the ground up for rugged, industrial use. On top of its Class I Div 2 rating, RelayX HazLoc is dustproof, water-resistant, drop-tested, and equipped with powerful audio for clear communication in noisy environments.

Safety Without Sacrificing Performance

With RelayX HazLoc, you don’t have to trade safety for functionality. You get:

• MIL-STD-810H certified durability rating
• IP66/IP68 water resistance
• Redundant nationwide range via cellular and Wi-Fi connectivity
• Dual 2.0W speakers for 110dB SPL peak loudness and advanced noise cancellation
• All-day battery life with a robust 2900 mAh battery
• Real-time translation in 30+ languages
• Up to 1,000 channels for one-on-one or team communication
• Real-time location tracking and message transcription
• 3-year limited warranty with no-cost upgrades on eligible plans
• And of course—Class 1 Div 2 certified!

If you’re operating in hazardous industrial environments, using uncertified devices isn’t just risky—it’s unnecessary. With RelayX HazLoc, you get the performance you need without compromising safety. Get pricing for Relay’s Class 1 Division 2 certified devices. 

The post RelayX HazLoc: Certified Class 1 Division 2 appeared first on Relay.

In this guide, we’ll break down what Class 1 Division 2 means, explain why specialized equipment (particularly two-way radios) is crucial in these environments, and help you understand how to select the right communication tools for your team’s safety and efficiency.

What is a Class 1 Division 2 Hazardous Location?

A Class 1 Division 2 hazardous location is an area where flammable gases, vapors, or liquids might be present under abnormal conditions, but aren’t likely to exist during normal operations. Think of it as a “buffer zone” that represents a lower risk level than Division 1 areas but still requires special precautions and properly rated equipment.

These locations are typically found in industries like:

• Oil and gas facilities
• Chemical manufacturing plants
• Pharmaceutical production
• Fuel storage areas
• Processing facilities
• Mining operations

How Are Hazardous Locations Classified?

The classification system used in North America is defined by the National Electric Code (NEC) and categorizes hazardous areas based on three key factors:

Class – Defines the type of hazardous substance present:

• Class 1: Flammable gases, vapors, or liquids
• Class 2: Combustible dusts
• Class 3: Ignitable fibers or flyings

Division – Indicates how likely hazardous materials are to be present:

• Division 1: Present during normal operations or frequently during maintenance
• Division 2: Present only under abnormal conditions (equipment failure, leaks, etc.)

Group – Categorizes materials based on their properties and ignition characteristics, such as Groups A, B, C, and D for various gases and vapors.

Class 1 Division 1 vs. Division 2: What’s the Difference?

Understanding the key differences between Class 1 Division 1 and Division 2 is crucial for proper equipment selection:

Here’s a helpful tip: Equipment approved for Division 1 can be used in Division 2 locations of the same class and group. However, equipment approved only for Division 2 cannot be used in Division 1 locations.

Why Two-Way Radios Need Special Certification for Hazardous Locations

In environments where a single spark could trigger a catastrophic event, standard electronic devices—including ordinary two-way radios—can pose serious risks. That’s why communication equipment used in Class 1 Division 2 areas must be specially designed and certified.

The risks of using standard radios in hazardous locations include:

• Electrical sparks from circuits, switches, or battery connections
• Heat generation from normal operation
• Static electricity from device housings
• Potential for short circuits or electrical faults

Even a seemingly minor issue like a battery short or a static discharge could provide enough energy to ignite flammable gases or vapors in the right concentration.

Features of Class 1 Div 2 Certified Radios

Two-way radios certified for Class 1 Division 2 environments are engineered with several special features:

Non-incendive circuits – Electrical components designed to prevent sparks or excessive heat during normal operation and certain fault conditions.

Specialized housings – Constructed from materials that resist static buildup and provide additional protection against impact damage.

Battery safety – Specially designed power sources that limit energy output and prevent short circuits.

Temperature control – Components engineered to keep surface temperatures below ignition thresholds.

IP ratings – Many Class 1 Div 2 radios also feature robust environmental protection (often IP67 or IP68) against dust and water.

Clear certification markings – Visible labels showing the appropriate ratings for hazardous locations.

The Importance of Certified Accessories

One crucial aspect of hazardous location safety that’s often overlooked is accessory compatibility. When using two-way radios in Class 1 Division 2 environments, it’s essential to understand that:

• The certification applies to the complete system, including all accessories
• Only manufacturer-certified batteries should be used
• Aftermarket accessories, even if marketed as “intrinsically safe,” will void the certification
• Batteries should never be charged within the hazardous location
• Speaker mics, headsets, and earpieces must carry the same certification as the radio

Using uncertified accessories with a certified radio isn’t just about breaking rules—it creates a serious safety risk and potential liability. It’s like having a high-security building with state-of-the-art locks on every door except one.

Industry Applications: Where Class 1 Div 2 Radios Are Essential

Oil and Gas Industry

In oil and gas facilities, Class 1 Division 2 areas typically include areas surrounding wellheads, tank farms, loading/unloading stations, and perimeters of processing areas. Communication is critical in these environments for both operational efficiency and emergency response.

Chemical Manufacturing

Chemical plants often have extensive Class 1 Division 2 areas, including storage areas for flammable chemicals, areas surrounding reaction vessels, and loading docks where chemicals are transferred.

Pharmaceutical Production

In pharmaceutical manufacturing, Class 1 Division 2 areas may include solvent storage areas, areas where alcohol-based products are processed, and locations where flammable cleaning agents are used.

Mining Operations

Mining operations, particularly coal mines, may designate areas as Class 1 Division 2 where methane gas might be present in abnormal conditions, fuel storage is located, or ventilated areas adjacent to higher-risk locations.

Best Practices for Using Radios in Hazardous Locations

Maintaining safety in Class 1 Division 2 environments requires ongoing attention to best practices:

Proper Training

All personnel should receive training on:

• Recognition of hazardous area classifications
• Understanding of equipment ratings and limitations
• Proper use and maintenance of two-way radios
• Emergency procedures
• Reporting potential hazards or equipment issues

Regular Inspections

A robust inspection program should include:

• Verification that equipment carries proper certification
• Checking for physical damage that might compromise safety
• Ensuring all markings and labels remain legible
• Confirming no unauthorized accessories are in use

Common Mistakes to Avoid

• Using uncertified equipment or accessories
• Charging batteries within the hazardous location
• Modifying or repairing equipment without proper authorization
• Failing to maintain documentation of equipment certifications

FAQs About Class 1 Div 2 Communication Equipment

Does Class 1 Div 2 require explosion-proof equipment?

No, explosion-proof equipment (designed for Division 1) is not specifically required in Division 2 locations. Non-incendive equipment is generally acceptable, though explosion-proof or intrinsically safe equipment can also be used.

What happens if I use the wrong radio in a hazardous location?

Using equipment without proper certification creates serious safety risks and potential liability. In the event of an incident, insurance coverage may be voided, and organizations may face regulatory penalties and legal liability.

Can I use standard accessories with my certified radio?

No. Only accessories specifically certified with the radio can be used without voiding the certification. Using standard or aftermarket accessories will compromise the safety rating of the entire system.

What’s the difference between “intrinsically safe” and “non-incendive”?

Intrinsically safe equipment is designed to limit electrical and thermal energy to levels that cannot cause ignition, even under fault conditions. Non-incendive equipment is designed to be safe under normal operating conditions but may not be under fault conditions. Intrinsically safe is suitable for both Division 1 and 2, while non-incendive is only for Division 2.

How often should I replace my hazardous location radio?

Replace your radio if it shows any signs of physical damage, if the certification markings become illegible, or according to the manufacturer’s recommended lifecycle. Always follow your organization’s equipment replacement policies.

Choosing the Right Two-Way Radio for Hazardous Environments

Selecting appropriate communication equipment for Class 1 Division 2 environments requires careful consideration of several factors:

1. Certification Level: Ensure the radio is certified for the specific class, division, and groups present in your environment.
   
2. Radio Features: Consider functionality needs like range, battery life, audio quality, and available channels.
   
3. Durability: Look for additional ratings like IP67/IP68 for dust and water protection, especially in harsh industrial environments.
   
4. Support and Warranty: Choose manufacturers that provide strong support for their hazardous location products.
   

How Relay’s Radios Improve Safety in Hazardous Locations

Our Class 1 Division 2 certified two-way radios: RelayX HazLoc, are specifically engineered to provide reliable communication without compromising safety in hazardous environments. With features like non-incendive circuits, specialized housing materials, and comprehensive certification, our radios enable teams to communicate effectively while maintaining compliance with safety standards.

Beyond basic communication, our radios offer:

• MIL-STD-810H certified durability rating
• IP66/IP68 water resistance
• Redundant nationwide range via cellular and Wi-Fi connectivity
• Dual 2.0W speakers for 110dB loudness and advanced noise cancellation
• All-day battery life with a robust 2900 mAh battery
• Real-time translation in 30+ languages
• Up to 1,000 channels for one-on-one or team communication
• Real-time location tracking and message transcription
• 3-year limited warranty with no-cost upgrades on eligible plans
• And of course—Class 1 Div 2 certified!

Clear communication is a necessary part of every workplace, especially in hazardous locations where coordination can be the difference between safety and disaster.

Ready to discover if our Class 1 Division 2 certified radios are right for your business? Book a one-on-one demo today – or check out our customer stories to see how our communication solutions have improved safety and efficiency for businesses nationwide.

The post Class 1 Division 2 Radios: Complete Guide to Hazardous Location Communications appeared first on Relay.

Employees with different backgrounds and native languages can bring a lot to the manufacturing workforce, but if you’re not doing everything possible to make their job efficient, you’re putting your workers and your business at risk. Every factory that hires multilingual workers is responsible for providing a simple and efficient way to overcome language barriers.

With the increasing availability of translation technology, there’s no reason why your workers should have to consistently communicate in their non-native language – and you may find the solution to many of your safety, efficiency, and productivity problems lies in finding the right manufacturing translator device for your team.

Why You Need to Overcome Language Barriers

The need for a simple way to overcome language barriers in the workplace isn’t new, but as the number of bilingual employees in the U.S. grows, the need for translation devices becomes more urgent. According to the United States Census Bureau, 68 million Americans spoke a language other than English at home in 2019. Although this number has grown significantly since the 1980s, there are still many businesses that struggle to provide consistent translation services – so what does this mean for the technology in your workplace?

Considering the number of multilingual citizens in the U.S., it’s likely that you have multilingual employees on your team as well. Even if they speak English fluently, it may not be the most efficient way for them to communicate.

According to a report on the hidden cost of language barriers in industrial environments, 86% of manufacturing professionals report that language barriers reduce productivity at their site. These barriers can hold your team back by requiring employees to spend extra time translating, making communication inefficient and unclear.

In an industry like manufacturing, where things can change at a moment’s notice, it’s vital that employees can easily communicate with one another and with management should the need arise. Whether the equipment isn’t working properly or there’s an emergency evacuation taking place, language barriers prevent things from running smoothly for your team.

How a Manufacturing Translator Device Boosts Safety, Efficiency, and Productivity

If you’re wondering how language barriers are costing you in the workplace, it isn’t just about productivity, although that’s certainly part of it. 

Multilingual workers can and should be an asset to your team, but when they’re not properly supported, they don’t perform at their best. A manufacturing translator device can increase productivity and efficiency as well as improve safety outcomes. Here’s a closer look at the benefits of having a translation device:

Improved Safety Outcomes

Translation technology is one of the best ways to improve safety outcomes for bilingual and multilingual workers. According to the U.S. Bureau of Labor Statistics, there were nearly 400,000 nonfatal occupational injuries and illnesses in 2020 alone. Although the number of nonfatal injuries was reduced between 2016 and 2020, emergencies in the workplace are still a reality for many employees.

No matter what kind of injury or illness happens, clear communication is key to keeping employees safe and preventing further injuries. If, in the event of an emergency, someone has to wait for another employee to translate, this can lead to a delay in communication, causing you to lose vital seconds that prevent the employee from getting the help they need.

A manufacturing translation device allows workers to communicate in their native language, immediately getting the help they need in an emergency.

Increased Efficiency & Productivity

In industrial environments, bilingual employees lose around four hours every week translating, which could be costing your business up to $7,500 per employee every year. When employees can’t effectively communicate due to language barriers, it can significantly slow down workflows, delaying production. 

Since communication may not be clear for every employee, especially those who have a native language other than English, it can also lead to more errors in their work. Having to go back and check or redo work that has already been done can add to the cost of production.

Translation devices allow workers to receive instructions and clarifications in their native language, preventing errors and delays.  

Expanded Hiring Pool

Many industrial businesses without a translation device simply can’t hire non-English speaking workers, as they don’t have the right tools in place to train them to use equipment safely and efficiently. 

This reduces the already small pool of qualified candidates HR has access to and is one of the reasons 77% of manufacturers say they have ongoing difficulties in attracting and retaining workers.

Translation Services: The Key to Your Business Success

The simplest way to ensure all employees can communicate effectively and efficiently is to provide them with a way to speak in their native language, such as a real-time translation device. Previously, multilingual workers had no choice but to adapt to the language spoken in the workplace, or risk missing important instructions and training, but now there are technology solutions that make translation easy.

Your multilingual workers likely want to be engaged in their role, but when they feel disconnected, they’re less likely to do their best work. There’s significant research showing the importance of employee engagement when it comes to productivity, efficiency, and overall business growth. But it’s difficult for employees to be engaged in their job when they can’t communicate clearly with the other members on their team.

Real-time translation services using a manufacturing translation device can help these employees feel connected and valued, allowing them to communicate as efficiently as everyone else.

Overcome Language Barriers with Relay

At Relay, we believe every manufacturing worker deserves to be able to communicate easily in their native language. Not only does this help workers feel more connected and valued in the workplace, but it also benefits your business by increasing productivity, efficiency, and overall communication.

Our manufacturing communication system is specifically designed for diverse frontline teams, eliminating language barriers with real-time translation features included on every device. According to the Occupational Safety and Health Administration (OSHA), language barriers are a factor in 25% of workplace incidents.

Relay’s TeamTranslate allows workers to choose their desired language, and Relay automatically translates every message. With the ability to translate over 30 different languages, Relay is the manufacturing translator device your team needs to stay connected. 

If you’re ready to find out how Relay can improve communication between your workers and help your business save on the cost of translation, book a one-on-one demo or get pricing today!

The post How Manufacturing Translator Devices Boost Safety, Efficiency, and Productivity appeared first on Relay.

PALUMBO FOODS

Mushroom Distributor Speeds Up Operations with Relay

Short Shelf Life Requires Quick, Reliable Communication

Palumbo Foods is a multi-generational, family-owned and operated mushroom grower, processor, seller, and distributor, located just outside of “Mushroom Capital of the World” Kennett Square, PA. Their customer-first mindset and competitive drive has quickly allowed them to become one of the fastest growing fresh mushroom distributors in the US. Palumbo Foods currently sells mushrooms nationwide to retail stores, produce distributors, and well-known fast food chains. 

Mushrooms are an incredibly difficult type of produce to work with. From the unique indoor growing process to keeping them fresh during transportation due to their extremely short shelf life, being a successful mushroom distributor requires exceptional care and speed. That’s why Palumbo Foods is determined to make team communication as efficient as possible.

“Communication is key from start to finish. Whether it’s the amount of product that’s coming in, the amount of product that’s needed, or when a truck gets here, it’s a constantly moving industry. For us, communication is important because one little hiccup can mess up the whole process.”

– Kimiko Palumbo, Director of Sales at Palumbo Foods

Traditional Walkie Talkies Weren’t Suited for the Production Floor

Prior to Relay, Palumbo Foods tried everything to make communication more efficient, including three different types of walkie talkies. “Those had battery issues, signal issues, if you weren’t directly staring at the person 30 feet away it didn’t work,” shared Palumbo Foods’s Operations Manager, John Tonsil Jr. As the Operations Manager, he also saw how many times messages went unheard or unreceived from the various walkie talkie issues they were facing, including fast-dying devices and lack of connectivity.

 

The team at Palumbo Foods also tried text messages, WhatsApp, and emails. Unfortunately, with spotty cell service and people not always answering their phones, these didn’t provide the speed they needed to efficiently communicate last-minute order add-ons or transportation time adjustments.

Sending Several Hundreds Messages Per Day with Relay

The team at Palumbo Foods needed a solution that could thrive amongst the facility’s loud, industrial equipment, constant flow of messages, and even the cold, with storage rooms kept as low as 34 degrees.

 

When John discovered Relay being used by doctors and nurses in a hospital, he figured, “if doctors were using it for emergency situations, that it would work here.” He assumed the cost of a device with all of Relay’s capabilities was unobtainable. Yet, when he reached out he was pleasantly surprised to find Relay’s costs comparable to traditional walkie talkies. “The price was much lower than anyone anticipated, it was a no-brainer for us,” he shared. 

 

That was over three years ago. Since then, there’s barely a minute that goes by that the team at Palumbo Foods isn’t communicating over their Relays. “With Relay, no matter where we are, the communication will happen with the Relay device”, shared John.

Long-Range Communication Means More Time at Home for CEO

Relay’s impact on Palumbo Food’s operations has been undeniable. Common walkie talkie issues like range, interference, and poor audio are all things of the past, allowing the team to get things done faster. Palumbo’s CEO, Shawn Palmubo shared, “There’s no interference, it literally sounds like we’re talking in person, like it’s so clear.” Relay has given them more assurance and flexibility, that they can pass along to their customers. They’re able to communicate things like mushroom add ons to an existing order instantly, getting product onto the right pallet within minutes. The team also shared that Relay’s durability has been impressive and its battery life has lasted as long as 2.5 days.

 

Most importantly of all, Relay’s nationwide connectivity has allowed Shawn Palumbo to spend more time at home with his family. He shared that, “Prior to Relay, I was onsite almost 7 days a week, now I can take the weekends, work from home and be able to answer their questions.” The person who’s seen the greatest impact of this is Shawn’s wife and Director of Sales, Kimiko Palumbo. She shared that Relay has transformed their family life, allowing Shawn to do more of what he loves on the weekends, including spending time with their son and coaching football. “He’s been able to be connected, but also disconnect.” She continued, “Having the communication through Relay, he’s been able to be home but also be here at the same time.”

 

“I wouldn’t be as happy at work without Relay”

– Shawn Palumbo, CEO at Palumbo Foods

• Over 75,000 square feet of refrigerated and production space
• Full-scale mushroom growing, processing, packing, and distribution under one roof
• Cold storage areas as low as 34°F
• Multi-department team managing harvesting, packing, logistics, and sales

INDUSTRY

MANUFACTURING

OBJECTIVE

Modernize communication across Palumbo Foods’ high-volume mushroom distribution operations to eliminate inefficiencies from outdated walkie talkies, streamline logistics, and enable leadership to stay connected while offsite.

RESULT

Palumbo Foods replaced outdated radios with Relay, enabling clear, reliable communication across loud, cold storage areas. The upgrade improved operational speed, reduced errors, and gave leadership the flexibility to stay connected while working remotely.

GET A DEMO

The post Palumbo Foods appeared first on Relay.